Strategic Account Manager at Neogen

Job description

It's fun to work in a company where people truly believe in what they are doing! The Key Account Manager is accountable for the end-to-end ownership, growth, and performance of assigned national and strategic accounts. This role drives revenue acceleration by executing a disciplined, consultative sales approach that aligns customer objectives with Neogen’s value proposition. Serving as the general manager of the account, this role is responsible for developing multi-year growth strategies, building executive-level relationships, and leading cross-functional alignment across Sales, Marketing, Technical Services, and Operations to consistently deliver measurable customer and business outcomes. Key Responsibilities Account Ownership & Growth Strategy Own the strategic direction and commercial performance of assigned corporate accounts, including revenue growth, retention, and expansion. Develop and execute comprehensive account plans aligned to customer priorities, market dynamics, and Neogen growth objectives. Identify and prioritize high-value opportunities , whitespace, and cross-selling pathways across the portfolio. Deliver quarterly business reviews (QBRs) that reinforce value realization, ROI, and future growth strategy. Customer Engagement & Value-Based Selling (CREATE / WIN) Establish and maintain multi-level relationships within customer organizations (Food Safety, Quality, Regulatory, Procurement, Operations). Lead a consultative discovery process to uncover customer pain points, business drivers, and strategic priorities. Translate insights into tailored solutions and value hypotheses that differentiate Neogen in competitive environments. Position Neogen as a strategic partner , not a transactional vendor, through consistent value delivery. Pipeline & Forecast Discipline Build, manage, and maintain a robust, high-quality pipeline aligned to quota and growth targets. Execute rigorous pipeline management and inspection cadence , ensuring opportunity hygiene, stage accuracy, and forecast reliability. Lead the end-to-end sales cycle , from qualification through close, including deal strategy, negotiation, and risk mitigation. Apply defined go/no-go decision frameworks to prioritize resources and increase win probability. Cross-Functional Leadership & Execution Coordinate cross-functional resources to deliver seamless customer execution , including Marketing, Technical Services, and Operations. Partner internally to deploy targeted campaigns, product launches, and account-specific initiatives that accelerate growth. Drive internal alignment and accountability to ensure execution against account plans and customer commitments. Market Intelligence & Competitive Positioning Maintain deep understanding of industry trends, regulatory drivers, and competitive landscape . Leverage insights to refine account strategies, identify competitive threats, and improve win rates. Actively contribute to field intelligence and commercial feedback loops to inform broader go-to-market strategy. Qualifications Bachelor’s degree in Food Science, Microbiology, Biology, or related field (or equivalent experience) 5+ years of demonstrated experience in in strategic or national account management Proven ability to manage complex, multi-stakeholder sales environments Experience with CRM systems (Salesforce, MS Dynamics) and pipeline management Core Capabilities Executive-level communication and influence Value-based and consultative selling expertise Complex deal negotiation and strategy development Strong analytical mindset with disciplined pipeline management Ability to drive cross-functional alignment and execution High degree of ownership, accountability, and business acumen Working Conditions Up to 75% travel supporting national account coverage Ability to manage a large, geographically distributed account base Flexible schedule to support customer engagements, events, and key initiatives What We Offer At Neogen we believe that taking care of o