Store Associate - The North Face - Winter 26-27 at Aspen Snowmass in Aspen or Snowmass Village, CO

Job description

The Store Associate plays a key role in delivering a seamless and engaging guest experience across Four Mountain Sports retail and rental locations. This role is designed as a multi-functional position with a primary area of focus in either Retail Sales, Rental Technician, or Cashier operations, while supporting the broader team and other store locations as needed. Associates are expected to create welcoming, personalized interactions, understand guest needs, and confidently guide them toward the right products and services, helping to inspire each guest’s experience on the mountain and deepen their connection to Aspen Snowmass. This position reports to the Store Manager.  Job Posting Deadline Applications for this position will be accepted until December 1, 2026 for the 2026-2027 Winter Season. Essential Job Functions / Key Job Responsibilities Deliver a welcoming first impression and a service-driven experience by engaging guests with thoughtful questions to understand their needs, experience level, and goals  Provide personalized product and service recommendations, outfitting guests holistically through effective selling and cross-selling of apparel, hardgoods, and accessories  Execute retail sales with confidence by leveraging strong product knowledge to communicate features, benefits, and appropriate use of equipment and merchandise  Support rental operations by selecting, fitting, and adjusting equipment to ensure comfort, performance, and safety while guiding guests efficiently through the process  Operate point-of-sale systems accurately and efficiently, ensuring smooth transactions while adhering to all cash handling procedures  Maintain a clean, organized, and visually compelling sales floor by executing merchandising and store presentation standards  Support inventory management through restocking, transfers, and cycle counts to ensure product availability and accuracy  Work collaboratively across retail, rental, and cashier functions to support business needs, demonstrating flexibility based on store demand  Maintain composure and deliver consistent service during high-volume periods while communicating effectively with team members and leadership  Address and resolve guest concerns with a sense of ownership, ensuring positive outcomes and escalating when appropriate  Represent Aspen Snowmass and Four Mountain Sports with professionalism while adhering to uniform, grooming, and appearance standards  Other duties as assigned  Education & Experience Requirements High school diploma or equivalent required  1-2 years of experience in retail, hospitality, rental, or guest service roles prefferred  Prior experience in ski or snowboard rental operations or technical equipment fitting preferred  Minimum 6 months of experience handling cash transactions and operating point-of-sale (POS) systems preferred  Knowledge, Skills & Abilities Knowledge of retail sales practices, guest service standards, and rental operations  Knowledge of winter sports equipment, apparel, and accessories, including basic fit and function  Familiarity with point-of-sale (POS) systems, cash handling procedures, and transaction accuracy  Understanding of visual merchandising standards and inventory management practices  Strong interpersonal and communication skills with the ability to build rapport and create meaningful guest interactions  Skill in listening to guest needs and recommending appropriate products and services to drive sales and enhance the guest experience  Skill in operating POS systems and completing transactions accurately and efficiently  Ability to multitask, prioritize, and adapt to changing business demands in a fast-paced environment  Ability to work collaboratively with team members across functions to support store operations