Starbucks Supervisor - Good Samaritan Starbucks at Towne Park in Puyallup, WA

Job description

About Towne Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn . Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here . Job Details Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $18.13 per hour plus tips. Work Schedule: The work schedule for this position is Mon-Fri 1p-10p & Sat/Sun 1p-6p. SUMMARY The Starbucks Supervisor ensures service standards are met and surpassed by creating the a positive experience for the client by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Under the direction of the Account Manager, the Barista Supervisor has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the Manager is not on-site. This position may handle critical issues and may be required to make judgment calls when expediency is priority. When issues are not urgent, the Supervisor reports information to the Manager and seeks instruction on how to proceed. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Descriptive Statement(s) - % of Time Ability to diagnose customer needs and recommend appropriate product or services. Creates satisfied customers and takes action to ensure satisfaction (e.g. speed, quality, etc.) Greets customers with a friendly smile, communicates in a positive and professional way that makes them feel appreciated. Actively solicits feedback and considers multiple perspectives when presenting ideas, making decisions or taking action.- 20% Ability to build effective working relationships with peers, team and managers to accomplish store tasks and goals. Demonstrates sincere appreciation for others, and shows interest in what others have to say; actively listens and responds.-10% Makes timely and effective decisions using a mixture of intuition, analysis, experience and judgment; demonstrates awareness of need, impact and potential risks. Works effectively with limited direction. Must possess optimism towards new programs and initiatives; genuinely looks for the positive value in change. Makes learning and personal development a priority. Understands personal strengths and opportunities and explores ways to improve on the job. Knows and leverages available resources to improve personal and store performance (e.g. store cleanliness manual, posted communications etc.).-15% Recognizes potential problems before they become larger issues; solves problems effectively and follows-up on results. Demonstrates knowledge of core products and processes to get results. Anticipates obstacles and takes action to prevent or minimize their impact. Understands the importance of meeting store financial targets and individual impact on sales, revenue, cost/expenses; is fiscally responsible.-10% Prepares and/or serves hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas. Routinely cleans and/or sanitizes work areas, utensils and equipment. Routinely removes and empties trash. Check