Staff Software Engineer, AI Experiences & Agents at Linktree in Melbourne, VIC

Job description

The Role The AI Agents and Experience team focused on turning frontier model capabilities into useful, trustworthy product experiences for creators, businesses, and their audiences. As an Applied AI Engineer at Linktree, you’ll work across product, design, data, and platform engineering to build AI agents and AI-powered experiences that help people create, personalize, automate, and grow from one Linktree. This role is for a strong product engineer who can move from concept to prototype to production. You’ll move quickly, learn from real usage, and harden what works with evaluation, observability, safeguards, and strong product judgment. This is not a pure research role. It is a build-and-ship role. What You’ll Own Build and ship creator-facing and visitor-facing AI experiences end-to-end, from prototype through production. Design multi-agent workflows that combine prompting, tool use, retrieval, memory/state, orchestration, and human-in-the-loop controls where appropriate. Create eval suites, regression harnesses, and quality metrics so AI quality improves deliberately rather than by anecdote. Partner closely with product, design, data, and trust teams to translate ambiguous user problems into simple, high-value experiences. Optimize latency, reliability, cost, and safety so AI features are fast, dependable, and viable at scale. Turn production feedback, support signals, and behavioral data into model, prompt, policy, and product improvements. Who We’re Looking For Strong software engineering fundamentals and a track record of shipping production systems end-to-end. Hands-on experience building LLM-powered products, agents, chat systems, RAG workflows, or similar AI experiences. Experience building evals for AI output quality harnessing. Strong product sense: you can identify the real user problem, simplify the solution, and make practical trade-offs around effort, scope, and quality. Ability to frequently weigh trade-offs and understand the benefits of keeping systems architecture simple. Good judgment on safety, trust, privacy, abuse, and failure modes in AI systems. Strong communicator who collaborates well with cross-functional partners and explains trade-offs clearly. Linktree is committed to providing a fair and competitive compensation package including cash, equity, and benefits. The base salary offered for this role is targeted at $240,000-$250,000 for roles based in Los Angeles. Final offers depend on multiple factors including location, experience, expertise, and role scope, and may vary from the range listed. P.S. If you don’t tick every box in this listing, please don’t rule yourself out. We take pride in inclusion and hiring incredible human beings with great potential over ticking boxes – so if this role resonates with you, hit that apply button! Our Story We’re on a mission to empower anyone to curate, grow, and monetize their digital universe. We created the “link in bio” category — and we’re just getting started. From creators, artists, and entrepreneurs to global brands, we’re redefining how people connect with their communities, showcase their content and promote products — all in one link. Today, a community of 70+ million use Linktree, including icons like Adidas, TikTok, the UN Environmental Program, The NFL, Manchester United, World Central Kitchen, Sabrina Carpenter, Olivia Rodrigo, and Selena Gomez. With 48,000 new accounts created every day, Linktree is the fastest-growing leader in our space. We’ve teamed up with some of the world’s biggest platforms including TikTok, Snap, YouTube, GoFundMe, Spotify, Google, Stripe, Reddit, Laylo, and Kajabi, to unify Linkers’ digital spaces, and we partner with retail brands Amazon, Nike, Nordstrom, Target, Sephora, Vuori, and more to share products they love. We’re a tight-knit, passionate team building best-in-class tools that make online presence simple, powerful, and yours. If you're excited by the idea of shaping a new category, setting the standard, and mak