Staff Site Reliability Engineer, CMDB at Visa

Job description

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. Visa will accept applications for this role until at least 08-28-2026 Job Description Overview: The CMDB Site Reliability Engineer will hold the responsibility for developing on the Service Now platform CMDB, ITOM Discovery and other CMDB related components as part of the Scrum based Agile framework to advance and maintain Visa’s CMDB functionality. This will include, but is not limited to, story implementation, data management(CI and Platform), and operational support (Incidents and Requests). Essential Functions: Be part of a global team that has operational support responsibilities as part of your day to day responsibilities, of VISA’s configuration management Data Base (CMDB), the inherent hierarchal data structures of CSDM data model and better understand how data is stored, managed, coalesced in VISA’s CMDB. Expand and enhance your knowledge of the ServiceNow Platform and it’s advanced features and capabilities including developing table / attribute level security controls, implementing Business Rules, Flow Designer, Workflows, Client Scripts, UI Policy, and UI. Execute Service Now Data ingestion capabilities by developing IHETL maps, transform maps, Robust Transformers, precedence-based job schedules using different types of data sources including API’s, JDBC, or .CSV. Utlize Service Now capabilities like Performance Analytics & Dashboards, Reporting, and the CMDB Query builder as part of your day to day activities addressing day to day issues or questions raised by customers or stakeholders. Work with end – users and educate them on how to be more effective and efficient working on the platform either through informal meetings, brown bags or scheduled calls. ServiceNow Administration: Provide guidance and expertise for ServiceNow implementations by leading planning and executing engagement workstreams across ITSM and ITOM for CMDB. Demonstrate knowledge of ServiceNow AI capabilities for ITSM, including Now Assist, Virtual Agent, Predictive Intelligence, AI Search, AI Agents, and AI Control Tower. Develop scripts, workflows, and automation using ServiceNow Studio, JavaScript, Glide APIs, Flow Designer, and platform-native tools to support efficient ITOM processes. Integrate ServiceNow with third-party platforms (Azure, AWS, GCP) using MID servers, REST/SOAP APIs, and other connectors. Work with Service Now ITOM Discovery and its Cloud Discovery capabilities in a multi-public Cloud environment. Develop technical requirements, documentation and technical diagrams. Work in a collaborative environment with other team members to ensure that ServiceNow standard best-practices are utilized for all configurations and customizations. ServiceNow Development: Develop and maintain basic ServiceNow configurations, including Business Rules, Client Scripts, UI Policies, UI Actions, and Data Policies. Support application testing, deployments, and update set management across development, test, and production environments. Work with stakeholders to review stories and requirements to develop new capabilities as part of our monthly Sprints and Releases. Follow ServiceNow development best practices, coding standards, and platform governance to ensure maintainable and scalable solutions. Implement best practices for platform configuration, maintenance, and performance optimization. Enhance and maintain the Configuration Management Database (CMDB), ensuring data accuracy, C