Staff Product Manager, Professional Experience at Generac in Toronto, ON

Job description

Hi, we are ecobee. ecobee introduced the world’s first smart Wi-Fi thermostat to help millions of consumers save money, conserve energy, and bring home automation into their lives. That was just the beginning. We continue our pursuit to create technology that brings peace of mind into the home and allows people to focus on the moments that matter most. We take pride in making a meaningful difference to the environment, all while being part of the exciting, connected home revolution. In 2021, ecobee became a subsidiary of Generac Power Systems. Generac introduced the first affordable backup generator and later created the category of automatic home standby generator. The company is committed to sustainable, cleaner energy products poised to revolutionize the 21st century electrical grid. Together, we take pride in making a meaningful difference to the environment. Why we love to do what we do: We’re helping build the world of tomorrow with solutions that improve everyday life while making a positive impact on the planet. Our products and services work in harmony to provide comfort, efficiency, and peace of mind for millions of homes and businesses. While we’re proud of what we’ve done so far, there’s still a lot we can do—and you can be part of it. Join our extraordinary team. We're a rapidly growing global tech company headquartered in Canada, in the heart of downtown Toronto, with an office in Leeds, UK, and remote ecopeeps in the US. We get to work with some of North America and UK's leading professionals. Our colleagues are proud to bring their authentic selves to work, confident that what we do is grounded in a greater purpose. We’re always looking for curious, talented, and passionate people to join our team. Who You'll be Joining Our hive is looking for a Staff Product Manager to lead the professional experience, a dedicated focus for ecobee. Professionals strongly influence which controls are installed and recommended, and winning their trust and preference is central to our growth. This role will own the multi-year product strategy and roadmap for the end-to-end Pro experience, spanning installation, connection, remote management and diagnostics, and reusable platform capabilities for ecobee and its partners. You will partner closely with Design, Engineering, Research, Sales, Marketing, Business Development, Customer Support, and partners to turn a complex channel strategy into a focused product plan with measurable outcomes. At ecobee, Product Managers are expected to operate as builders, storytellers, and stewards of the business: we stay deeply connected to customer needs and delivery realities, we clarify and communicate the value of what we’re building, and we take ownership for outcomes over the full product lifecycle. This role is open to both hybrid and remote candidates. Hybrid team members work from our Toronto office on Wednesdays and Thursdays to support collaboration, while remote team members will collaborate virtually with colleagues across locations. How You’ll Make an Impact Own and evolve the multi-year Professional Experience strategy, translating ecobee’s ambition to win with Pros into clear choices about target segments, customer problems, investment priorities, and sequencing. Lead discovery and delivery across the full Pro journey, including installation and first run, device linking, homeowner consent, fleet visibility and control, reliability, remote diagnostics, and ongoing service workflows. Build a deep understanding of HVAC professionals and channel dynamics through field research, segmentation, product data, competitive intelligence, advisory councils, and direct engagement with contractors, distributors, and partners. Define and drive the domain’s data and insight strategy. Establish trusted product-health reviews and use metrics such as Pro CSAT, first-run completion time, linking rate, etc. to set priorities and evaluate results. Partner with Engineering and Design to deliver simple, re