Staff Product Manager, In Store Offerings at Owner

Job description

About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we’re looking for you In store is Owner’s big initiative — we started as the best way to help local businesses win online, and realized in store channels can be a crucial accelerant to that. We’ve kickstarted this effort by building and launching the Owner POS, Kitchen Display System and Kiosk all in less than a year. We’re hiring a product leader to support across our in store offering end-to-end — a PM who wants to run and build a business line (product + operating model), and who is excited to be forward-deployed. You’ll spend meaningful time in the field building relationships with sophisticated restaurant groups, and you’ll turn that signal into a scalable product + operating model. Our ambition is to scale our point of sale and kiosk business lines past $100M+ ARR. The impact you'll have Shift restaurant software from outputs to outcomes. Build experiences that synthesize what matters, explain why it matters, recommend the next best action, and make it easy to act. Own the core operator experience across mobile and desktop. Bring together the workflows restaurants rely on every day, including orders, guest issues, operational settings, business performance, and growth opportunities, into a cohesive product experience. Build personalized business guidance. Show restaurants the value Owner is driving, identify the highest-impact opportunities, and deliver the right recommendation across product, email, SMS, customer success, and AI agent experiences. Scale unified guest and order management. Help restaurants monitor, manage, and resolve reviews, support requests, forms, order issues, and operational exceptions quickly. Productize best-practice playbooks into simple actions. Turn proven operator and customer-success workflows into personalized recommendations, one-tap actions, and safe automation. Earn trust in AI-a