Staff Engineer, Customer Support at Kulicke & Soffa in Malta

Job description

The candidate provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of K&S equipment and systems. Day-to-Day activities include: • On site installation of equipment including new equipment, upgrades and also system relocation • Providing troubleshooting for both hardware and software. • Providing responsive telephone and email support, ensuring customers' successful use of equipment • Developing buy-off receipts • Instructing and Training customers in the use of the equipment • Coaching of junior team members • Finding and solving a highly complex of hardware and/or software problems For this job, the candidate will need to have an Engineering degree/Technical Study and be familiar with the technical aspects of equipment with at least 8 years of relevant working experience. He/she should have strong K&S relevant machine knowledge and data analysis skills. He/she should also have strong problem solving and excellent communication skills. • Assists in machine installation at customer site including new equipment, upgrades and system relocations • Evaluates and diagnose advance problems and making appropriate repairs and troubleshooting • Prepares documentation of troubleshooting completed and providing proper escalation to other departments when required • Provides basic training to customers in the basic operations and maintenance of the system • Acts as the key company liaison between the organization and customer for both administrative and technical matters. Assigns the responsibility of the resolution of issue accordingly to the respective departments. • Independently develops receipts for buy-offs and performs it • Guides and supports junior members on the team on advanced equipment troubleshooting and applications • Performs all mid-level and some complex application development and process optimization, including defining the key variables for a process optimization, finding the working window for key process parameters • Provides clarification on customer technical requirements and queries • Performs machine evaluation with moderation guidance • Performs general MTBA, UPH and Yield improvement task • Produces timely and accurate reports of activities, e.g.: service reports and expense reports • Technical Account Management (Larger accounts) or Certified Trainings Knowledge & Experience requirements • At least 8 years of working experience • General equipment knowledge and can read basic mechanical and electrical drawing • Ability to collect data and perform necessary analytics to troubleshoot problem • Ability to perform machine evaluation with moderation guidance to qualify K&S equipment • Strong machine and tooling design concept knowledge • Strong machine knowledge • Strong familiarization with measurement equipment such as ball shear or wire pull test equipment Education Requirements • Degree/Technical study in Engineering Discipline - Preferably in Engineering/ Electrical/ Mechanical Other requirements • Strong Problem-Solving Skills • Excellent communication skills • Strong written and verbal communication skills in required language • Willing to travel to customer sites within the region/country • Valid driver’s license • Senior Level in the Semiconductor or related industry We offer: High-tech, product-development based environment. Growing organization with unique focus on Research & Development. Casual working environment. Highly competitive employment terms and pay-for-performance environment. Salary range annual: 50.500 - 97.500 (depending on experience)