Staff Design Program Manger, Seller Experience at Etsy in New York, NY

Job description

Company Description Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy employee, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human. We believe exceptional companies are built by exceptional teams, and we're intentional about it. That means hiring great people, setting them up for success from day one, and giving them real reasons to grow their careers here. We invest in development that goes beyond promotions, and we foster the trust and relationships that help people do their best work together. Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy employee, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human. We believe exceptional companies are built by exceptional teams, and we're intentional about it. That means hiring great people, setting them up for success from day one, and giving them real reasons to grow their careers here. We invest in development that goes beyond promotions, and we foster the trust and relationships that help people do their best work together. What’s the role? We're hiring a Staff Design Program Manager to lead Etsy's most complex, cross-functional design programs. Working across the Design and Research organization, you'll partner with Product, Engineering, and Marketing counterparts to turn experience strategy into well-run execution that delivers measurable results for our buyers, sellers, and the business. At this level, you set objectives, not just deliver against them. As a strategic partner to design and research leaders, you'll identify where teams need stronger operating systems, anticipate risk, and make the case for change, then see the solution through. You'll bring a trusted perspective to cross-functional partners on priorities and tradeoffs, with the mandate and authority to lead change across the organization. This is a full-time position reporting to the Senior Director of Design Operations. What is this team like at Etsy? The Design Operations team is the operational backbone of Etsy's Design and Research organization. We exist to shape the conditions that allow design to thrive: removing noise, creating clarity, and enabling teams to deliver exceptional work. As a Staff DPM, you will partner closely with design and research leadership across multiple groups, including our Seller, Buyer and Marketplace Trust teams, and create the systems and programs that enable their teams to move with speed, ease and quality at the forefront . What does the day-to-day look like? Be a strategic thought partner: Understand the context and intent behind the work, anticipate what's needed to move it forward, and partner closely with leads so execution stays aligned with the broader vision and strategy. Own high-stakes programs: Lead complex, cross-functional initiatives from planning through delivery. Align workstreams, surface gaps early, and drive toward outcomes tied to business and customer goals. You set the objectives, not just the timeline. Create clarity in ambiguous spaces : Bring operational rigor to areas where the problem and the solution are still taking shape. You are energized by that, not slowed down by it. Set priorities and roadmaps: Work across Buyer, Seller, and Marketplace Trust teams to align leaders on shared priorities and surface tradeoffs. Maintain a coherent view of work and capacity, and partner on resourcing decisions so teams are staffed against what matters most Build the operating model: Partner with the Senior Director of Design Operations to e