SSL Category & Shopper Manager at Haleon in London

Job description

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. About the role Title: Category & Shopper Manager Shopper Science Lab Reports to: Category and Shopper Director & Head of UK SSL The Category & Shopper Manager – Shopper Science Lab (SSL) plays a pivotal role in driving category growth across Europe by leveraging Haleon’s Shopper Science Lab. At the core of this role is the application of the SSL to understand shopper, consumer and HCP behaviour and translate these insights into actionable category and customer solutions . You will lead customer engagement and co-creation through the SSL , bringing category strategies to life in immersive environments, influencing decision-making, and delivering measurable commercial impact. Working at a European level, you will act as a bridge between global strategy and local execution , ensuring category strategies are relevant, scalable and embedded across markets. This is a hybrid role; Haleon HQ is based in London, Bankside There will also be occasional travel to local markets. Key Responsibilities 1. Support Category Growth Support the integration of shopper, customer and retailer insights into category plans and customer initiatives. Partner with OU and market teams to translate category and brand growth plans into retailer-relevant recommendations. Support the localisation and implementation of category strategies across European markets. Contribute to the development of core category growth tools and materials. Support Perfect Shelf and execution excellence programmes through application of Shopper Science Lab capabilities. 2. Deliver Customer and Shopper Science Lab Programmes Deliver customer engagement and retailer collaboration sessions within the Shopper Science Lab. Support the design and execution of immersive SSL experiences that bring category strategies and insights to life. Work with market teams to adapt SSL outputs and recommendations to local customer needs. Share best practices and case studies across markets to drive consistency and learning. Support capability-building activities that increase understanding and adoption of SSL tools and approaches. 3. Generate Insight and Action Apply Shopper Science Lab tools and methodologies to generate shopper and customer insights. Support shopper research projects that inform innovation, portfolio and execution decisions. Analyse shopper behaviour and translate findings into clear recommendations for category and commercial teams. Support range, assortment, layout and portfolio optimisation programmes. Contribute to continuous improvement by identifying opportunities to enhance tools, capabilities and ways of working. Why you? Basic Qualifications: We are looking for professionals with these required skills to achieve our goals: Bachelor’s degree. Significant experience in category management, shopper insights, commercial, sales or marketing roles, ideally within FMCG, consumer healthcare or retail environments. Experience using shopper and customer insights to support commercial recommendations and decision making. Experience working in matrixed environment The successful candidate will demonstrate the follo