Sr. TS&D Specialist _ Pressure Sensitive Industry at Dow in Shanghai

Job description

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. About this role Dow Consumer Solutions (DCS), a division of The Dow Company, is seeking a Senior Technical Service & Development (TS&D) Specialist to join our Greater China Pressure Sensitive Industry (PSI) TS&D team , based in Shanghai. This role offers an exceptional opportunity to work in close collaboration with Sales, Marketing, and Product Development (PD) functions to engage directly with customers throughout China. The successful candidate will play a critical part in supporting business growth, driving innovation within the region, and influencing PSI global innovation and business growth as well. Responsibilities / Duties Support Business Growth Promote both existing and newly developed products, primarily silicone release coating and pressure sensitive adhesive (PSA) for targeted applications such as labels, specialty tapes, assembly release liners etc., as well as auto and display related applications. Provide comprehensive on-site technical support to customers, including facilitating the proper application of our products and developing standard operating procedures (SOPs) to ensure optimal operational efficiency and product integration. Identify and resolve technical issues encountered by customers during product use by designing, conducting, and analyzing laboratory experiments to develop effective solutions. Manage and resolve product quality concerns by collaborating closely with internal commercial and manufacturing teams, ensuring that customer issues are addressed promptly and effectively. Closely working with business developers (BD) to find new applications and new opportunities in display, semiconductor, medical industries. Innovation Engage proactively with customers to identify unmet needs and translate these insights into critical requirements, collaborating with cross-functional internal teams to initiate, develop, and commercialize innovative projects and products. Develop and maintain advanced internal capabilities to simulate customer applications, thoroughly investigate and define material requirements, and provide robust technical support for product development. Demonstrate leadership in global technology and innovation platforms by collaborating across regions and multifunctional teams, driving and enhancing global innovation to address diverse customer needs and accelerate market impact. Technical documentation: Prepare high-quality technical documentation, including comprehensive technical reports, product data sheets, application guidelines, and external presentations. Deliver professional speeches and conduct technical training sessions for both internal and external audiences as required. Safety: Serve as the Environmental, Health & Safety advocate; ensure understanding and adherence to policies and procedures, and serve as a model for best safety practices, habits, and behaviors. Desired Qualifications Education: Advanced degree (Master is a must, Ph.D. is a plus) in Chemical Engineering, Chemistry, Polymer Science, Materials Science, or a closely related scientific discipline. Technical Experience: A minimum of 5 years of professional experience in the PSI industry in roles focused on application engineering, technical services, or product development. Extensive knowledge in all types of adhesives, label and tape manufacturing industri