Sr. Specialist, Customer Service at Globalfoundries in Penang

Job description

About GF GlobalFoundries (GF) is a leading manufacturer of essential semiconductors, enabling AI at scale from the cloud to the physical world. Through deep partnerships with customers, GF delivers differentiated, power efficient and high-performance solutions for high growth markets. With global manufacturing operations across the U.S., Europe and Asia, GF is a trusted and holistic technology partner for customers around the world. GF’s talented, global team remains focused every day on security, longevity, and sustainability. For more information, visit www.gf.com . Introduction: We are seeking a customer-focused and results-oriented Customer Service Operations Specialist to support customer fulfillment activities and operational processes. This role serves as a key interface between customers and internal teams, ensuring accurate order management, timely issue resolution, and effective execution of operational and financial processes. The ideal candidate is analytical, detail-oriented, and thrives in a fast-paced environment where customer satisfaction, operational excellence, and continuous improvement are critical to success. Your Job : Serve as a primary point of contact for customers regarding order fulfillment and administrative inquiries. Create, manage, and maintain customer orders and quotations with a high degree of accuracy. Coordinate with internal teams to ensure timely delivery and resolution of customer requests. Provide proactive communication regarding order status, changes, and customer concerns. Investigate and resolve billing discrepancies and transactional issues. Ensure accurate processing of debits, credits, and order adjustments. Partner with Finance teams to support cash management objectives and operational KPIs. Monitor account activity and follow established processes to support revenue recognition and collections activities. Monitor and take action on aged Work-in-Process (WIP) and inventory-related issues. Analyze operational data and trends to identify issues and recommend corrective actions. Support inventory optimization and fulfillment performance objectives. Anticipate operational challenges and work collaboratively to implement preventive solutions. Participate in process improvement initiatives that enhance customer experience and operational efficiency. Apply analytical skills to identify root causes and recommend sustainable solutions. Support the implementation of new tools, systems, and operational procedures. Contribute to continuous improvement projects across the business. Build strong working relationships with Finance, Supply Chain, Sales, Manufacturing, and other support organizations. Work with customer representatives regarding operational requirements, scheduling needs, and issue resolution. Support global and cross-functional projects as assigned. Other Responsibilities: Perform all activities in a safe and responsible manner. Support Environmental, Health, Safety, and Security (EHSS) requirements, policies, and programs. Ensure compliance with company procedures, controls, and operational standards. Required Qualifications : Bachelor's degree in Business, Supply Chain, Operations Management, Finance, or a related field, or equivalent experience. Experience in customer service, order management, operations, supply chain, or related business functions. Strong analytical and problem-solving skills. Ability to interpret operational metrics and business data to make informed decisions. Excellent written, verbal, and interpersonal communication skills. Strong organizational skills with the ability to manage multiple priorities. Proficiency in Microsoft Office applications, particularly Excel. Preferred Qualifications: Experience with ERP systems such as SAP, Oracle, D365, or similar platforms. Knowledge of order-to-cash processes, billing operations, inventory management, or customer fulfillment. Experience supporting process improvement initiatives. Experience working in a manuf