Sr SaaS Administrator, Enterprise Applications at Evolent Health in Pune

Job description

Your Future Evolves Here Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference working in everything from scrubs to jeans. Are we growing? Absolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to work? Definitely. Evolent Health International (Pune, India) has been certified as “Great Places to Work” in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation’s Corporate Equality Index (CEI). This index is the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality. We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it. What You’ll Be Doing: The Sr SaaS Administrator is responsible for managing the full lifecycle of SaaS applications across the organization, with a strong focus on leveraging artificial intelligence to drive efficiency, insight, and innovation. This role oversees the discovery, optimization, security, and governance of SaaS platforms to maximize business value, ensure regulatory compliance, and enable data-driven decision-making in a HIPAA-compliant environment. In addition to administering core enterprise platforms including Jira, Jira Service Management (JSM), Confluence, Jira CMDB (Assets), and Statuspage, this role designs and implements AI powered automations, intelligent workflows, and predictive insights to enhance operational performance and user experience. Key Responsibilities: Manage the SaaS life cycle: discover SaaS usage, manage SaaS configuration policies, optimize SaaS entitlements, automate SaaS-related employee onboarding and offboarding processes, measure and publish reports on SaaS usage and costs for IT leadership Collaborate with digital workplace engineering & security teams to establish and document SaaS configuration, security controls, compliance requirements and processes to continually identify vulnerabilities in configuration and noncompliant usage of SaaS apps Research, prototype, and implement emerging AI capabilities and advanced scripting solutions to continuously improve SaaS operations, user experience, and enterprise automation maturity Administer and optimize Atlassian platforms (Jira, JSM, Confluence, Assets/CMDB, Statuspage, Atlassian Analytics) by embedding AI driven capabilities. Utilize scripting and APIs to extend platform functionality, support complex migrations, and integrate third-party AI tools. Integrate SaaS and enterprise platforms to enable and streamline IT processes (e.g., ITSM, IAM, ITAM) and business workflows, facilitating tool adoption by understanding stakeholder requirements, managing implementations, and conducting testing and User Acceptance Testing (UAT) Engage with vendors’ support teams to resolve platform issues Create and communicate knowledgebase articles to support IT staff and minimize support overhead Ensure that the needs of all customers are met accurately and in a timely fashion, as documented in team Service Level Agreements (SLAs) Continuing to improve technical expertise through research and identification of new processes and technical alternatives to resolve problems and/or imple