Sr. Release Manager at Par Technology

Job description

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram. Position Description: A Sr. Release Manager at PAR Technology orchestrates the end-to-end software release lifecycle for enterprise restaurant and retail systems, applying disciplined program management to bring structure, predictability, and accountability to complex delivery. The Release Manager coordinates cross-functional teams such as engineering, DevOps, product, and QA to execute complex, high-frequency deployments across stacks, ensuring safe, reliable production rollouts without service disruptions while operating in a fast-paced environment. This role is also expected to identify and act upon opportunities to apply AI and intelligent tooling to the release process itself — reducing manual effort, surfacing risk earlier, and continuously improving how PAR ships software. The ideal candidate is a results-oriented self-starter with proven experience in release management and technical program management; the ability to plan, sequence, and drive multi-team workstreams to a fixed date and the ability to influence without authority. This candidate is also comfortable evaluating and adopting AI-powered tools to improve how releases are planned, tracked, and executed. Position Location: Canada (Remote) Reports To: Sr. Manager, Product Operations What We’re Looking For: · 5+ years of experience in release management, program management, or project management, within a cross-functional multi-team software development environment. · Deep understanding and experience with SDLC and Agile and Scrum frameworks. · Proficiency in delivery and release tooling such as Jira (Administrator level), Confluence, Monday.com, and similar deployment, reporting, and dashboarding tools, with the ability to configure and maintain these systems, not just use them. · Demonstrated experience leveraging AI and intelligent tooling (e.g., AI-assisted documentation and communication, automated risk/anomaly detection, chatbot-driven status reporting, workflow automation) to reduce manual effort, accelerate cadence, and continuously improve the release process. · Superior organizational skills with a strong focus on quality and execution rigor. · Strong program management capabilities, including building and maintaining detailed release plans, RAID logs, and dependency maps across multiple concurrent workstreams, and proactively managing scope, timeline, and resourcing tradeoffs. · Strong collaboration and relationship-building skills; able to bring together diverse personalities and functions. · Excellent communication skills, with the ability to document, present, and explain complex technical topics clearly to varied audiences. · Experience creating executive-ready presentations and presenting to senior leaders. · Strong listening skills and confidence in asking thoughtful, clarifying, and sometimes difficult questions. · Passion for working with technical teams and environments. · Strong leadership and influence skills without formal authority; a true servant leader. · Excellent facilitation, negotiation, and conflict management skills. · High degree of ownership, independence, and adaptability in fast-paced settings. Additional skills: · Experience supporting large-scale software releases or platform transformations. · Strong an