Sr. Project Manager - Chief of Staff at Concentrix

Job description

Job Title: Sr. Project Manager - Chief of Staff Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. Role : Sr. Project Manager - Chief of Staff Location: Bellevue, WA (Onsite - 5 days a week) The Chief of Staff serves as the primary operational partner and force multiplier to the executive, helping drive clarity, accountability, and momentum across the business. This role runs the internal rhythm of the business, removes operational friction from the executive’s plate, and ensures critical priorities, decisions, and deliverables move forward without delay. The ideal candidate is highly organized, detail-oriented, proactive, and comfortable working across teams to keep complex initiatives on track in a fast-paced environment. Responsibilities Establish, organize, and drive the cadence for leadership meetings, all-hands, and planning cycles, including agenda development, decision tracking, and action-item follow-up. Triage incoming requests, absorb day-to-day administrative and operational responsibilities, draft executive communications, and resolve issues before they require executive intervention. Own and maintain master trackers for ongoing projects, deliverables, deadlines, executive commitments, and key follow-ups to ensure work moves through completion. Proactively partner with cross-functional leaders to secure signoffs, inputs, documentation, and decisions on time, helping eliminate bottlenecks. Identify project friction early, facilitate practical solutions across teams, and escalate critical risks to the executive with clear context and recommended paths forward. Prepare meeting briefs, executive presentation decks, weekly status updates, and concise documentation that summarizes complex cross-functional progress. Step in to directly manage and execute special projects, urgent priorities, or operational tasks that do not have a natural departmental owner. Help ensure the executive’s time and attention are focused on the highest-impact priorities by creating structure, visibility, and accountability across workstreams. Qualifications 8+ years of experience in business operations, program management, project management, or operational leadership supporting senior executives. Previous experience in