Sr Privacy & Consent Compliance Manager at Happen in Lehi

Job description

Current Employees of Happen Bank: Please apply via your internal Workday Account Happen Bank (formerly LendingClub) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more. About the Role Happen Bank is seeking a Sr Privacy & Consent Compliance Manager to lead the Bank's privacy compliance and customer communication preferences programs. In this individual contributor role, you'll help protect customer information, ensure customer communication choices are honored, and maintain compliance with applicable privacy and communication regulations, including the Gramm-Leach-Bliley Act (GLBA), Regulation P, CAN-SPAM, the Telephone Consumer Protection Act (TCPA), and state privacy laws. You'll partner closely with Legal, Compliance, Marketing, Technology, Operations, and business leaders to translate regulatory requirements into practical policies, controls, and customer experiences. You'll also serve as a trusted advisor to leadership, helping strengthen privacy practices, responsible data stewardship, and the thoughtful adoption of emerging technologies. What You'll Do Lead the design, implementation, and ongoing oversight of the Bank's privacy compliance program, ensuring adherence to GLBA, Regulation P, and applicable federal and state privacy laws and regulations Monitor regulatory developments, including new and amended state privacy laws, agency guidance, and enforcement trends, and assess their impact on products, processes, and data practices Own compliance requirements for customer communications under CAN-SPAM, TCPA, and related federal and state rules, including consent, revocation, and opt-out management across email, text, phone, direct mail, and digital channels Establish and maintain customer communication preference standards, ensuring consent and opt-out requests are accurately captured, honored, synchronized across systems, and processed within required timeframes Develop and maintain privacy policies, procedures, standards, customer-facing disclosures, and privacy notices, ensuring guidance remains accurate and current Provide privacy and communication compliance guidance for new products, marketing campaigns, vendor relationships, data sharing arrangements, and technology initiatives, including privacy-by-design reviews Conduct annual privacy risk assessments and ongoing compliance monitoring, identifying gaps and opportunities to strengthen controls and mitigate risk Support regulatory examinations, internal and external audits, and regulator inquiries, including preparing responses, coordinating evidence, and developing and tracking corrective action plans through closure Partner with Third-Party Risk Management to assess and oversee vendors that handle customer data or conduct communications on Happen Bank's behalf Oversee the intake, investigation, and resolution of privacy-related complaints, inquiries, and incidents in coordination with Legal, Information Security, and Customer Care Use AI thoughtfully to improve privacy and communication compliance activities, including monitoring, testing, regulatory change analysis, and complaint trend detection, while maintaining appropriate governance, validation, human oversight, and accountability Deliver privacy training and awareness programs and develop clear reporting, metrics, and key risk indicators for leadership About You 6+ years of experience in banking or financial services, primarily within compliance, risk management, or audit Bachelor's degree or higher, or equivalent combination of educati