Sr Physician Referral Services Representative at Stjude in Memphis, TN

Job description

At St. Jude Children's Research Hospital, we're thrilled to offer an opportunity to join our Physician/Patient Referral Office! We are seeking a compassionate, organized, and service-oriented professional to support the coordination of physician and patient referrals. In this role, you will help connect patients, families, external referring providers, and internal clinical teams by facilitating communication, managing referral information, and supporting a responsive and high-quality referral experience. As an important member of our team, you will manage competing priorities, address complex questions and concerns, and help ensure the timely exchange of information throughout the referral process. If you thrive in a collaborative environment, enjoy problem-solving, and are committed to providing exceptional service, we invite you to join us in supporting the mission of St. Jude. Why St. Jude? Be part of a world-class organization dedicated to advancing treatments for pediatric catastrophic diseases. Work in a collaborative, mission-driven environment where your contributions help support patients, families, referring physicians, and clinical teams. Access opportunities for professional growth and career advancement, including continuous learning and development programs. Key Responsibilities: Referral Facilitation : Support the daily operations of the Physician/Patient Referral Office with all referral communication tools: i.e. referral phone lines, pager, and electronic referral submissions. Communication & Customer Service : Coordinate external communications related to physician and patient referrals and provide responsive, high-quality service to patients, families, referring physicians, and other stakeholders. Data Management : Maintain accurate patient and referral information within departmental databases and systems. Clinical Coordination : Facilitate the timely exchange and distribution of relevant clinical information between external referring providers and internal clinical teams. Problem Solving : Address complex patient and stakeholder questions and concerns, identify effective solutions, and escalate issues as appropriate. Prioritization & Process Improvement : Manage competing priorities, adapt to changing needs, and identify opportunities to improve processes and service delivery. The Candidate We Are Looking For We are seeking a service-oriented professional who combines strong communication and organizational skills with sound judgment and a commitment to providing an exceptional experience for patients, families, providers, and other stakeholders. Success in this role will require: Strong Communication : Excellent written and verbal communication skills, with the ability to communicate clearly and effectively with a variety of stakeholders. Ability to communicate effectively in Spanish, both verbally and in writing, preferred. Customer Focus : A commitment to understanding and responding to the needs of patients, families, referring providers, and internal teams with professionalism, sensitivity, and responsiveness. Problem Solving : The ability to assess situations, anticipate potential challenges, and independently identify effective solutions. Organization & Adaptability : Strong skills in planning, prioritizing, and managing multiple responsibilities while adapting to changing priorities and maintaining quality and efficiency. Professional Demeanor : The ability to remain calm, attentive, and professional when managing complex or high-pressure situations. Collaboration : The ability to work effectively with external referring providers, internal clinical teams, and other stakeholders to support a coordinated referral experience. Minimum Education High school diploma or GED required; bachelor's degree preferred. Minimum Experience 4+ years or 2+ years with a bachelor's degree required. Experience interacting with patients and/or physicians preferred. Experience with relational databases, database struc