Sr Manager, Operations Control Center OCC / SOC at Allegiant Travel in Las Vegas, NV

Job description

Summary The Sr. Manager, Operations Control Center (OCC - Allegiant/G4) / Systems Operations Control (SOC - Sun Country/SY) is a senior operational leader responsible for supporting the Director, OCC (G4) / Senior Director, SOC (SY) in the overall leadership, performance, and continuous improvement of the Operations Control Center / System Operations Control. This role provides strategic and tactical oversight of OCC Managers (G4) / Duty Managers (SY) and daily OCC / SOC execution, ensuring safe, compliant, reliable, and efficient airline operations across scheduled service, charter, and cargo operations. The Sr. Manager, OCC / SOC drives operational discipline, strengthens cross-functional coordination, advances OCC standards and processes, and supports long-term readiness for growth, transformation, and integration initiatives. This position serves as a key decision-maker and leadership representative for the OCC / SOC during normal operations, irregular operations, and other time-sensitive operational events. ****** Position Location & Transition ****** This position supports the Minneapolis SOC at Sun Country (SOC-SY). Regardless of initial hiring location, this position will be based in Minneapolis–St. Paul (MSP) until Allegiant and Sun Country achieve a Single Operating Certificate and co-locate the SOC/OCC in Las Vegas, NV (LAS). Candidates hired in Las Vegas will work primarily in Minneapolis (MSP) at Sun Country's HQ until co-location of the SOC & OCC in Las Vegas. Upon the closing of the MSP SOC, the team member will transition to a Las Vegas (LAS) based role at Allegiant's Headquarters. Visa Sponsorship Available No Minimum Requirements Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check. Education: Bachelor’s Degree, in a related field Years of Experience: Seven (7) to ten (10) years of progressive airline operations experience, preferably within an Operations Control Center, Flight Dispatch, Crew Scheduling, Maintenance Control, or equivalent operational leadership environment. Minimum of three (3) years of leadership, supervisory, or management experience in a 24/7 airline operations environment. Credit Check: No Demonstrated ability to lead leaders, develop high-performing teams, and drive accountability, consistency, and operational discipline across shifts and functional areas. Strong working knowledge of aviation safety standards, safe operating practices, 14 CFR Chapter I, Federal Aviation Regulations, operating specifications, and airline operational control requirements. Proven ability to evaluate complex operational risk, make sound decisions under pressure, and provide clear direction during time-sensitive or ambiguous situations. Strong understanding of airline operational interdependencies, including dispatch, crew scheduling, maintenance, aircraft routing, airport operations, charter operations, and customer impact. Excellent executive-level written and verbal communication skills, including the ability to brief operational strategy, risk, performance, and decisions to senior leaders and cross-functional teams. Strong analytical, problem-solving, and critical-thinking skills with the ability to identify trends, assess root causes, and implement practical mitigation or improvement plans. Demonstrated ability to influence outcomes across departments through collaboration, credibility, clear communication, and shared accountability. Ability to remain calm, professional, and decisive during high-pressure events, irregular operations, severe weather disruptions, and other operational challenges. Proficiency with Microsoft Office applications and the ability to learn, support, and optimize airline operations systems, decision-support tools, and reporting processes. Highly organized and self-directed, with the ability to manage competing priorities, lead multiple initiatives, and main