Sr Manager, Infrastructure, Platform, & Cloud Engineering at Carrier in Pudong District

Job description

Build a career with confidence Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. Senior Manager – CSAME Infrastructure Operations Leader (Digital Infrastructure Leader) Position Summary The CSAME Infrastructure Operations Leader is responsible for leading Digital Infrastructure Operations across CSAME countries, ensuring secure, reliable, scalable, and cost-effective technology services that support business operations, manufacturing sites, engineering centres, and corporate functions. This role provides strategic leadership across infrastructure operations, service delivery, cybersecurity alignment, workplace technologies, cloud platforms, and regional IT transformation initiatives. As a senior member of the Global Infrastructure Leadership Team, the incumbent will drive operational excellence, standardization, modernization, and governance while partnering closely with business leaders, regional IT teams, cybersecurity, Digital Workplace, Enterprise Applications, and external service providers. Key Responsibilities Infrastructure Operations Leadership Own end-to-end regional infrastructure operations across CSAME. Ensure availability, reliability, performance, and security of infrastructure services. Lead regional operations covering: Data centres and cloud infrastructure Network and connectivity services Compute and storage platforms End-user infrastructure Manufacturing and site infrastructure Collaboration and communication platforms Deliver services against established SLAs, KPIs, and operational excellence targets. Service Delivery & Operational Excellence Establish a high-performing operations model with clear accountability and governance. Drive continuous service improvement through automation, standardization, and simplification. Ensure operational readiness for business-critical and manufacturing environments. Regional Technology Strategy Translate global infrastructure strategy into CSAME execution plans. Identify opportunities to modernize infrastructure and reduce technical debt. Lead infrastructure transformation initiatives including: Cloud migration Data center optimization Network modernization Operational automation AI-enabled operations Support regional M&A integrations, divestitures, and business expansion initiatives. Stakeholder & Business Partnership Act as the senior infrastructure point of contact for CSAME business leaders. Partner with country IT leaders and business leadership teams. Provide executive updates on operational performance, risks, investment priorities, and improvement plans. Ensure infrastructure services align with business growth and strategic priorities. Financial & Vendor Management Drive cost optimization initiatives while improving service quality. Oversee strategic vendor relationships and managed service partners. Ensure contractual obligations, service commitments, and performance targets are achieved. Qualifications Education Bachelor's degree in Information Technology, Computer Science, Engineering, or related discipline. Master's degree or MBA preferred. Experience 15+ years of progressive IT leadership experience. 8+ years managing large-scale infrastructure operations. Experience leading global or regional teams across multiple countries. Proven track record managing complex enterprise infrastructure environments. Experience supporting manufacturing, engineering, and corporate environments preferred. Strong experience with outsourced and managed service delivery models. Technical Expertise Strong knowledge of: Enterprise Infrastructure Operations Cloud Platforms (Azure, AWS) Network & Telecommunications Infrastructure A