Sr. Manager, eCommerce Store Operations at Warner Music Group in New York, NY

Job description

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses: Curiosity : We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future. Collaboration : Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans. Commitment : We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises. WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences. Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent. A little bit about our team: WMX, Warner Music Group’s culture-driving media, creative content, and artist services’ division, sets a new standard for artists, advertisers, and fans through world class experiences, award-winning creative content, and industry leading audience insights. At WMX (Warner Music Experience) we’re building the music industry’s most dynamic artist and fan-centric organization, creating fans and influencing culture through engaging content and best-in-class experiences. We partner with acclaimed brands and emerging artists to create innovative, authentic, world-class consumer experiences. Ecommerce and Commerce Channels has grown to be a thriving business for artists and brands. Our team partners with artists, labels and executives to develop engaging artist stores, social activations, sales channel extensions and memorable customer experiences. We develop best in class tools and processes to help internal teams efficiently deliver products and services to fans around the world. Your role: We're looking for a Sr. Manager, eCommerce Store Operations to lead a small team of local operations managers. This role will manage the set up and publishing banners, promotions and high visibility product launches on our artists stores. The role is instrumental in helping build fan to artists relationships through product launches and promotional activations. As part of the global D2C Operations Leadership team you will be instrumental in defining and streamlining business processes and driving outcomes. Working closely with ecommerce operations, merchandising, marketing, analytics, label / artist teams and technology partners, you'll support the continued growth and investment in a global eCommerce business that serves hundreds of artists and millions of fans. Here you’ll get to: Help own the business process to manage intake requests, allocate resources, execute and launch product, promotion and marketing requests on our ecommerce sites. Manage a direct team of store and item operations managers who operate our customer facing artists stores. Define requirements, and success metrics for our streamlined operations process and drive continuous improvement in team performance. Own requirements and implementation of project management tools for your area of accountability. Familiarity with ASANA, AirTable, Monday or JIRA. Execute visual merchandising strategies to showcase new releases, featured products and promotions effe