Sr. Manager, Consumer Insights at Lovesac in Stamford, CT

Job description

About Lovesac We are a young-at-heart, fast-growing furniture company, dedicated to helping people fill their homes with Total Comfort™. We do this by designing and innovating furniture solutions that are adaptable, washable, expandable, and delivered right-to-your-door-able, allowing our customers to live the life they want to live. Our Designed for Life mission started with Sacs, a seat so much better than your classic beanbag made with repurposed Durafoam and designed to reduce environmental impact while providing unimaginable, cloud-like comfort. From there, we expanded the possibility for sustainable furniture with Sactionals, a customizable modular sectional that can be endlessly rearranged to evolve with you. Our product line has grown a lot since our Sacs days, but our goal will always remain the same – to create truly adaptable, comfortable furniture that can be with you for life. About our Culture At Lovesac, we strive to be an employer of choice by embodying a culture that encourages team members to think and dream big. We call this Top Ambition. We aim to not only excel within our industry but also make a meaningful impact on the world. Above all else, we’re driven by love (because it matters) and are dedicated to promoting love and happiness in all aspects of our work. It’s about success, of course, but it’s also about making a positive impact on everyone our business touches. About the Role As the Sr. Manager of Consumer Insights, y ou will lead high-impact research and insight initiatives that translate consumer data, market dynamics, and cultural trends into actionable recommendations for brand, marketing, and business decisions. This role partners closely with cross-functional leaders to shape positioning, communications, and growth strategies while strengthening consumer-centered decision-making across the organization. This role reports into Consumer Insights within the Marketing organization. This position is fully remote and will report into Lovesac Corporate HUB based in Stamford, CT. Candidates must fully reside in the United States at all times during employment and should have the ability to travel as needed. What You’ll Do Insights Leadership Connect CX metrics to business results to drive clear recommendations that integrate the customer with cultural, category and competitive intelligence. Develop customer journey mapping and pain-point analyses across the full lifecycle of the customer. Translate complex data and trends into clear recommendations that inform annual marketing and brand plans. Consumer and Market Insights Blend primary and secondary research initiatives with digital, behavioral and AI-driven analytics. Evaluate and apply emerging tools and methodologies that combine human judgment with AI-enabled analysis to strengthen consumer intelligence. Advocate for the voice of the consumer across the organization, helping teams apply customer empathy to business decisions. Organizational Influence Ability to collaborate and influence cross-functional teams such as customer service, operations/logistics, product, digital, stores, and marketing. Setting up closed-loop feedback process so issues get fixed and customers get follow-up. Use clear, compelling storytelling to turn data and research into decision-ready narratives that move insights to action. Promote consistent, insight-led decision-making across cross-functional teams. Manage agency and vendor partnerships to ensure research, creative, and media strategies align with audience understanding and brand goals. Qualifications Who you Are: Core Values: Top Ambition, We All Win Together, Conscious Operations, Do Less and Do Best, Love Matters Table-Stake Values: Willing to Sweep Floors, Grit, Positive, Self-Aware, Self-Starting, Insatiable Learners, Transparency, Customer-Centric Our Lovesac Core Competencies: Builds Customer Centricity , Drives Remark-able Results , Collaborates Effectively , Makes Good D