Sr. Lead Salon Stylist (Reg. Full-Time/ Licensed Cosmetologist) at Mattel in Dallas, TX

Job description

The Opportunity:  The Sr. Salon Stylist leads the daily operations of the Girl and Doll Salon, ensuring exceptional guest experiences, efficient service delivery, and adherence to American Girl quality and safety standards. This role provides day-to-day leadership, training, and onboarding support to Experience Associates (Doll Hair Stylists) and Girl Salon Stylists while delivering professional salon services. Through hands-on leadership, operational execution, and collaboration with store management, the Sr. Salon Stylist supports team development, guest satisfaction, and overall salon performance. What Your Impact Will Be:  Lead daily Girl and Doll Salon operations, coordinating team activities, guest appointments, and service flow to ensure efficient operations and exceptional guest experiences. Train, onboard, and provide ongoing guidance to Experience Associates (Doll Hair Stylists) and Girl Salon Stylists, building technical skills, product knowledge, and consistent service standards. Deliver high-quality girl and doll salon services, including professional hairstyling and nail services, while demonstrating techniques across different hair lengths, types, and textures. Oversee salon reservations, appointment scheduling, and guest traffic, addressing service delays, scheduling conflicts, and operational challenges to maintain a positive guest experience. Maintain salon readiness by monitoring inventory, coordinating supply replenishment, and ensuring cleanliness, sanitation, and safety procedures are followed. Perform ear piercing services upon completion of required training and certification, following established procedures, documentation requirements, and guest aftercare instructions. Partner with salon and store management to communicate operational needs, monitor guest comments and feedback, promptly address and resolve guest concerns, reinforce team performance expectations, and identify opportunities to improve service delivery and What We’re Looking For:  Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves. Education & Experience Valid cosmetology license for hair and nail services in the state of practice required. Minimum of two years of professional experience as a hairstylist. Experience training, onboarding, or providing day-to-day guidance to team members preferred. Experience performing a variety of hairstyles and nail services. Previous experience working with children preferred. Experience working in a fast-paced, customer-focused service environment. Knowledge, Skills & Abilities Ability to lead daily salon operations, coordinate team activities, and maintain service standards. Strong training and coaching skills to demonstrate techniques, communicate expectations, and support team development. Strong technical hairstyling skills across different hair lengths, types, and textures. Ability to deliver friendly, professional, and personalized guest service. Excellent communication and interpersonal skills to guide team members, address guest concerns, and collaborate with leadership. Strong organizational and time management skills to coordinate appointments and adapt to business needs. Knowledge of salon sanitation, cleanliness, and safety standards. Ability to monitor inventory, maintain salon supplies, and ensure operational readiness. Proficiency with Microsoft Office (Excel, Outlook, Word) and ability to learn reservation systems. Ability to work a flexible schedule, including evenings, weekends, and holidays. Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Join Mattel's Talent Community and start receiving&#x