Sr IT Business Analyst at University of Rochester

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location (Full Address): 30 Corporate Woods, Brighton, New York, United States of America, 14623 Opening: Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 900300 Office of Digital Strategy and Innovation Work Shift: UR - Day (United States of America) Range: UR URG 113 Compensation Range: $77,600.00 - $116,400.00 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Responsibilities: The Senior IT Business Analyst provides leadership and expertise in business analysis, process optimization, and technology-enabled transformation within the Digital Strategy & Innovation Office (DSIO) in support of enterprise-wide initiatives and projects. Working independently and collaboratively with clinical, operational, digital, informatics, and information systems stakeholders, the role analyzes complex business needs, develops requirements, designs future-state workflows, and translates strategic priorities into scalable solutions. This role leads business analysis activities for assigned initiatives and provides subject matter expertise to support implementation, operational readiness, performance improvement, and sustained value delivery. Within the Engagement pillar of DSIO, this role focuses on improving upon digital patient engagement, analyzing, and developing the use of digital tools for accessing and engaging in care. ESSENTIAL FUNCTIONS Strategy & Operational Support Leads assigned business analysis workstreams supporting enterprise digital engagement initiatives. Partners with clinical, operational, digital, access, and IT/Informatics teams to identify and understand operational priorities. Translates DSIO and operational priorities into defined problems, improvement opportunities, recommendations, and actionable plans that advance patient engagement and patient activation. Supports and leads departments through issue resolution, workflow review, operational assessments, and adoption support. Participates and frequently leads governance, operational workgroups, and meetings to ensure a coordinated execution of digital engagement strategies. Workflow Analysis & Optimization Leads current- and future-state workflow assessments related to digital engagement to identify operational inefficiencies, barriers, and opportunities for improvement. Analyzes complex and interdependent processes, performs gap and root-cause analysis, facilitates workflow redesign, and recommends scalable improvements scalable improvements across patient education, MyChart, patient pathways, care navigation, communication, and experience initiatives. Solution & Technology Support Leads business analysis activities associated with the implementation, optimization, validation, and operational readiness of digital patient engagement capabilities, including Epic MyChart, questionnaires, Care Companion, automated outreach, patient education, patient pathways, care navigation, and patient communications. Influences solution design by translating engagement needs into functional requirements and practical recommendations. Data Analysis, Reporting & Performance Insights Interprets operational data, Epic reports, dashboards, and enterprise reporting tools to evaluate patient engagement adoption, utilization, outreach effectiveness, workflow performance, a