Sr. Implementation Engineer (MANTL) at Alkami Technology

Job description

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action. Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S. As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title. Follow us on Glassdoor and LinkedIn ! The Sr Implementation Engineer serves as a fully qualified technical implementation professional responsible for leading complex client implementations, resolving advanced technical issues, and driving successful delivery of Alkami Digital Banking products and third-party integrations. This role applies deep product and implementation expertise to analyze diverse technical challenges, adapt implementation approaches, and support high-impact client onboarding and enhancement initiatives. The position collaborates closely with project managers, engineering, product teams, vendors, and customer stakeholders to ensure technical solutions align with business objectives and operational requirements. The Sr Implementation Engineer operates independently on complex assignments, provides guidance to less experienced team members, and contributes to continuous improvement initiatives that enhance implementation quality, scalability, and client experience.

 Essential Duties & Responsibilities ● Lead complex implementation projects by independently configuring, customizing, and validating Alkami Digital Banking products and third-party integrations across diverse client environments ● Analyze and resolve advanced technical implementation issues by performing root-cause analysis, evaluating system behaviors, and adapting implementation approaches to meet client and operational requirements ● Serve as the primary technical resource for assigned implementation engagements by providing guidance, recommendations, and technical leadership throughout the project lifecycle ● Collaborate with project managers, engineering teams, vendors, and customer stakeholders by coordinating technical deliverables, communicating implementation risks, and ensuring alignment on project objectives ● Design and execute implementation validation activities by developing testing strategies, troubleshooting integration behaviors, and confirming successful platform functionality prior to production deployment ● Support complex third-party integrations by evaluating technical dependencies, resolving interface issues, and coordinating implementation activities with external vendors and internal stakeholders ● Apply advanced product and platform knowledge by recommending implementation solutions that align with client needs, operational best practices, and platform capabilities ● Develop and maintain detailed implementation documentation by creating configuration records, troubleshooting procedures, technical runbooks, and knowledge-sharing materials for operational continuity ● Identify implementation process inefficiencies by analyzing recurring technical challenges and recommending improvements to workflows, tooling, or support methodologies ● Provide men