Sr Engineer, Software Engineer - Genesys Cloud at Nationwide in Columbus Metro, OH

Job description

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This is a hybrid opportunity with preferred locations of Columbus, OH or Des Moines, IA. A remote environment would be considered based on skills and experience. This role supports the Lords of the Ring team within the CSS BSA Contact Center organization. The team leverages Genesys Cloud , a leading cloud-based customer experience platform, to deliver innovative contact center solutions. Candidates should possess hands-on experience with Genesys Cloud and demonstrate familiarity with modern DevOps and monitoring tools, including Harness, GitHub, Splunk, and Cyara . Primary responsibilities include both build and run activities , encompassing the design, development, implementation, maintenance, and operational support of contact center solutions. The role requires collaboration across technical and business teams to ensure reliable, scalable, and high-performing customer service platforms. Job Description Summary If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you! If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you! As a Senior Software Engineer, you will focus primarily on providing high-quality, efficient technology solutions to business partners by crafting new software applications or modifying and/or supporting existing packaged or custom-built applications. In this capacity, you’ll analyze, code, configure, test, debug, document, and maintain applications. Job Description Key Responsibilities: Analyze solutions, develop, test, debug, document, and deploy software according to standards and best practices. Apply secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities. Use DevSecOps practices, tooling, and techniques. Drive continuous improvement and learning through ongoing training, practice, and innovation. Manage project priorities, deadlines, and deliverables proactively. May perform other responsibilities as assigned. Reporting Relationships: Reports to a Technology Manager/Director. Typical Skills and Experiences: Education : Undergraduate studies in computer science, management information systems, or other related degrees are preferred. Technology experience or non-traditional technology certificates can be substituted for an undergraduate degree. Experience : Two or more years of software engineering, analysis, or related technology experience. Knowledge, Abilities and Skills: Proficiency in one or more programming languages such as Java, C++, Python, or JavaScript. Knowledge of software development lifecycle. Proven ability to tackle moderately complex business and development problems. Ability to thrive in a team environment. Insurance/financial services industry knowledge a plus. Other criteria, including leadershi