Sr. Engineer Front Line Application Support at Bristol Myers Squibb in Leiden, NL

Job description

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it. Job Description At Bristol Myers Squibb (BMS), we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology, and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference. We are seeking a highly skilled Sr. Engineer to join our Application Support Team. The successful candidate will be responsible for fully engaging a remote team of engineers who will meet their performance targets by providing high quality technical support to our site users. The Lead Engineer will also be responsible for identifying opportunities for process improvements. Reporting to the Sr. Manager Front Line Application Support, the successful candidate will focus on supporting two main applications: Emerson Syncade and DeltaV. These two platforms are pivotal in supporting the Manufacturing Execution System for BMS manufacturing site. The Application Support Sr. Engineer will be responsible for ensuring the smooth operation of MFG support in direct communication with remote site lead for site and approximately 8+ remote engineers who will identify and resolve technical issues including developing and maintaining relationships with key stakeholders. The candidate will be responsible for ensuring the team provides high-quality support services, meets its performance targets, and lead opportunities for process improvements. Key responsibilities include : Work in step with remote site lead and a team of engineers who provide 24/7 technical support of Emerson Syncade and DeltaV to our worldwide users, ensuring the team provides high-quality support services and meets its performance targets. Triage and provide technical support to our users’ requests at site, with a focus on supporting Emerson Syncade and DeltaV. Develop and implement strategies to improve the quality and efficiency of the support services provided by the team. Identify opportunities for process improvements and automation, and work with Global Manager to implement these changes. Develop and maintain relationships with key stakeholders, including users and team managers. Lead Digital Plant Tier 1 meeting cadence, represent FLS in DP Tier 2 meetings Report planned outages to site and represent site in planned outage planning meetings both globally and site specific. Work with Sr. Manager Front Line Application Support to develop and maintain policies and procedures for the application support team, ensuring that they are up-to-date and compliant with relevant regulations and standards. Work closely with Remote FLS Global Manager and report on the performance of the application support team, providing regular updates to senior management. Provide technical guidance, mentoring, leadership and support to the application support team, ensuring that team members have the necessary skills and knowledge to perform their roles effectively and the team members remain motivated and engaged. Team members will… be focused on identifying and resolving complex technical issues, ensuring the issues are resolved in a timely and efficient manner, document and record issues and escalations to help build a knowledge base, and escalate to the successful candidate as needed. Develop and maintain knowledge of