Sr. Enablement Partner at HighLevel

Job description

About us HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability. Our people With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home. Our impact Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that. Learn more about us on our YouTube Channel or Blog Posts Who You Are You are an experienced enablement professional who knows how to turn performance challenges into practical training, coaching, and development programs. You understand the customer lifecycle and how effective customer conversations contribute to retention, winback, and account growth. You are a builder and a coach who enjoys developing programs, creating practical resources, and helping customer-facing teams improve their performance. You can independently manage assigned enablement initiatives, analyze performance trends, and work closely with frontline leaders to identify opportunities for improvement. You bring strong facilitation, instructional design, and communication skills, along with the ability to translate business priorities into learning experiences that drive measurable improvements. What You'll Be Doing HighLevel's Customer Retention and Account Management teams play a critical role in helping customers realize value, maintain their subscriptions, and grow their businesses through the platform. As a Senior Enablement Partner, you will develop and deliver training, coaching, and learning resources that strengthen customer engagement, retention, winback, and account expansion. You'll work closely with frontline leadership to identify performance gaps, build practical solutions, and reinforce the skills and behaviors that contribute to improved business outcomes. You will: Independently manage assigned enablement initiatives, from identifying business and performance needs through program design, implementation, and evaluation, in alignment with the revenue enablement strategy and organizational priorities. Leverage AI-powered tools to develop training content, create realistic practice scenarios, support coaching, and improve the efficiency and effectiveness of enablement programs. Design, deliver, and continuously improve onboarding programs, learning paths, and certifications for Customer Retention and Account Management teams. Build and facilitate ongoing training programs focused on discovery, consultative selling, objection handling, negotiation, customer retention, winback, and account expansion. Create and maintain playbooks, talk tracks, SOPs, and coaching resources that support consistent customer-facing execution. Analyze call recordings, CRM data, and performance trends to diagnose