Sr. Consultant, Process Improvement & Transformation – Employee Relations at Sun Life in Toronto, ON

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: This 14-month contract will support process improvement and transformation initiatives across Enterprise Employee Relations. Working with ER teams globally, including Canada, the U.S., and Asia, the Sr. Consultant will help re-engineer core ER processes end-to-end to strengthen consistency, efficiency, governance, and the stakeholder experience. The Enterprise ER team provides advice on complex employee relations matters, including workplace concerns, investigations, conduct issues, performance-related matters, organizational change, and other sensitive employment issues. The team partners with HR, Legal, Compliance, business leaders, and other stakeholders to support fair, consistent, and risk-informed outcomes across Sun Life. What Will You Do? Process Improvement, Redesign & Governance Proactively assess current-state ER processes end-to-end to identify opportunities to strengthen consistency, efficiency, governance, and the employee, leader, and colleague experience Support technology or case-management-system enhancements from a process perspective, partnering with internal teams as needed Identify opportunities to simplify, streamline, and strengthen ER workflows, including ways to reduce friction, improve handoffs, and improve experiences for employees, leaders, and ER colleagues Design clear process guidance, workflows, playbooks, job aids, and toolkits that translate redesigned processes into practical execution supports Refine and develop templates, precedents, checklists, and other ER documentation resources to support efficient, consistent process execution Establish a mechanism for ongoing process feedback and continuous improvement that can be handed over for business-as-usual ownership Change Management & Transformation Lead structured change initiatives from discovery through design, pilot, rollout, and adoption Coordinate cross-functional working groups and workshops with ER case managers, investigators, Legal, HRBPs, and other stakeholders to gather requirements and validate designs Develop communications, stakeholder engagement plans, training, and enablement materials that support successful implementation and sustainable adoption Track and report progress, risks, issues, and implementation challenges to ER leadership on a regular cadence, escalating where needed Act as a change agent by building buy-in, supporting adoption, and helping embed new ways of working across ER teams and stakeholders What Do You Need to Succeed? University degree in Human Resources, Business Administration, Industrial Relations, Organizational Development, Change Management, or related field 5+ years of experience in HR, Employee Relations, HR Operations, Process Improvement, Program Management, Change Management, or business transformation Demonstrated experience leading process improvement, operating-model redesign, or transformation initiatives, ideally within HR Experience designing and implementing process guidance, workflows,