Sr. Configuration Center Technician (Req #1293) at Eplus in Chandler, AZ

Job description

O verview *Candidates must be located in or near Chandler, Arizona with the willingness to work on-site 5 days a week* As a Sr. Configuration Center Technician, you will serve as a key contributor to the configuration team by leading onsite Imaging Services, Kitting Services, Rack/Stack services, Asset Tagging Services, and Device Staging Services. You will be responsible for working on multi-customer, multi-vendor configuration projects as an individual or part of a team. The Sr. Configuration Center Technician works to ensure configuration projects are delivered on-time, within budget and at 100% accuracy. This position may work closely with the Project Management Team(s) and Warehouse Team to ensure project goals are met. From strategy to fulfillment to managed services, our engineering centric solutions enable our clients to realize what it means for technology to do more. Your Impact The essential functions of this position include: Advanced knowledge of performing imaging services of desktops and laptops via SCCM, MS AutoPilot, and/or Symantec Ghost Advanced knowledge of SCCM processes and procedures and workflows Advanced knowledge of MS Intune and Autopilot, as well as other MDM solutions Advanced knowledge with CLI/GUI configuration on routers and switches across multiple OEMs Provide remote access to other ePlus engineers and/or customers as needed Lead efforts for installing hardware into rack cabinets, following detailed rack elevation diagrams Lead efforts for following cabling diagrams, installing network cables from servers to top of rack switches within a rack/cabinet Advanced knowledge regarding different types of transceivers, network cables, and power cables Train and lead Associates and Technicians in troubleshooting efforts and perform remediation repairs Develop and maintain comprehensive, step-by-step configuration procedures to guide Configuration Center personnel in executing customer project configurations accurately and consistently. Work within a ticketing system to perform tasks Serve the customer to ePlus’ standards Organized and responsive to both customer facing emails and internally within ePlus Work with multiple departments to solve problems Internal Control responsibilities vary by role and are subject to change. Please discuss your individual internal control responsibilities with your immediate supervisor on a regular basis. Handle confidential matters and information professionally Conduct business in a professional, competent and ethical manner Adhere to corporate policies and procedures Qualifications High School degree with 5-7yrs experience Bachelor’s degree in technical field preferred, with +5 years of hands-on experience in IT Industry certifications: Network+, CCNA, VCP Nice to have: CCNP, Advanced vendor certifications Excellent customer service skills both on phone and in-person Professional demeanor and good communication skills Ability to lead technicians and config associates within the configuration center Ability to think and come up with solutions quickly Proficiency in the Microsoft Suite tools Physically able to lift PCs, servers, peripherals and network equipment Ability to communicate effectively across multiple departments Ability to accurately track, troubleshoot and problem solve Enthusiastic with exceptional organizational skills Ability to manage one's own time effectively Proven quality assurance aptitude LAN / WAN certifications a plus Physical Requirements Ability of finger dexterity to be used primarily to make small movements such as typing, picking up small objects or pinching fingers together. Movements frequently and regularly required using the wrists, hands and / or fingers. Speech ability must be at a level where one must convey detailed or important instructions or ideas accurately, loudly or quickly. Hearing ability must be at a level to hear average or normal conversations and receive ordinary information. Visual ability must be average with ordinary