Sr Community Experience Specialist (Product Marketing Events)- 11871 at Coupa in Bogota

Job description

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. What You’ll Do Manage Regional In-Person Events: Own end-to-end event logistics for CVM-led user groups, including venue/catering sourcing, quote negotiation, landing page creation, and budget management. Recruit & Enable Chapter Leads: Identify, recruit, and support customer volunteer Chapter Leads. Equip them with conversation kits and event templates to sustain consistent quarterly chapter momentum. Produce Virtual Sessions & Webinar Support: Oversee production for CVM-led virtual events. Manage platform setup, dry runs, speaker prep, and resource publishing to central repositories. Cross-train on product-led webinars to provide production coverage as needed. Execute Member & Event Communications: Draft pre- and post-event attendee messaging, survey sends, and event follow-ups in alignment with global brand guidelines. Drive Reporting, Platform Governance & Promotion: Build event pages, track member registrations, manage event pipelines, synthesize survey data into executive readouts, and support overall program promotion to drive engagement. Manage Financials & Procurement: Handle PO creation, Virtual Credit Cards (VCCs), invoice processing, and receipt reconciliation while tracking contract cancellation and headcount deadlines. What You Will Bring to Coupa 3+ years of B2B operational experience in customer community events, user groups, field marketing, or customer success enablement (SaaS required). Bachelor's degree or equivalent practical experience in Marketing, Communications, Hospitality, or Business. Proven track record executing regional customer events across concurrent timelines with strong contract literacy and transparent project logging. Genuine enthusiasm for peer community as a primary lever for product adoption and customer relationships. Adaptability and comfort refining program processes as the community scales. Strong written skills and interpersonal judgment to communicate credibly with customer executives, CVM leaders, and volunteer community hosts. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being. We offer a comprehensive suite of benefits designed to help you and your family thrive: Global Well-Being Perks (For All Employees Globally) Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together . Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month . Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passion