Sr. Clinical Quality Analyst at UnitedHealth Group in Seattle, WA

Job description

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together. Under general supervision, assists with development and management for patient experience projects and programs. Provides program management support and small-scale improvement project facilitation, data analysis, synthesis, reporting and evaluation, and coordination/ facilitation of program-based education or training. Program content focus may include patient experience and approaches to improving work processes and standard work. Evaluate, analyze, and manage data related to patient experience. Plans and organizes education programs for physicians and clinical staff. The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment. Primary Responsibilities: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment. 50% Program and Project Management Support and Small-Scale Improvement Project Facilitation: Serves as a subject matter expert for our patient experience program, project management and foundational lean improvement application to improve workflow and build reliable methods. Facilitates and supports improvement teams, including development of work plans, timelines, project support and documentation. As needed evaluates workflow to identify process improvement opportunities applying lean principles, methods, and tools to enhance team performance on quality of clinical care, efficiency, service, and patient safety. Recommends policy and procedure changes to improve patient care and clinical outcomes. May review/develop policies/procedures/guidelines/standard work in collaboration with operations and as needed by the Patient Experience Department 25% Data Analysis, Synthesis, Reporting and Evaluation: Assists to supports teams to identify appropriate project measurement and monitors, trends, and utilizes data to drive experience and process improvement. Collaborates Advanced Analytics Department, or other support departments as needed, to provide relevant reports or information to complete project tasks 15% Coordination / Facilitation of Program Based Education or Training: Plans, coordinates, and organizes education programs or training for physicians and clinical staff as needed. May provide training on program content. Facilitate and support the Clinic’s clinical initiatives utilizing lean principles, methods, and tools 10% Coordination / Facilitation of 1 st and 3 rd Party Review Programs: Works with clinicians, leaders, and the patient experience committee in helping coordinate our elements of our reputation management program All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing his or her job responsibilities and conducting themselves in a professional, courteous, and respectful manner toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner which promotes and supports the Core Values Optum Care Washington Integrates Lean principles, practices, and tools to improve operatio