Sr Business Systems Analyst (Client Platforms) at Workday in Pleasanton, CA

Job description

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too. About the Team The Digital Employee Experience Collaboration team, part of Business Technology (BT) at Workday, delivers innovative, engaging digital experiences for our global workforce. Operating at the intersection of technology, artificial intelligence and employee experience, our goal is to eliminate friction and elevate productivity across a fast-paced, distributed workforce. We partner closely with teams across Sales, Marketing, Customer Service, HR, Employee Communications, and other functions to deliver seamless, integrated experiences that support business operations and help Workmates do their best work. We are a collaborative, dynamic team that values creativity, innovation, customer empathy, and continuous improvement. About the Role We are seeking a high-energy, high-ownership Senior Business System Analyst (BSA) to join our global IT team. You are a technology BSA who anticipates needs, eliminates friction, and relentlessly raises the bar for the employee endpoint experience. In this role, you will be expected to drive the experience and security of our tech stack through intelligent automation, self-healing systems, endpoint analytics, and AI. You will sit at the intersection of Client Platforms Engineering, Identity & Access Management and Cybersecurity. Responsibilities Endpoint Experience & AI Automation: Leverage business knowledge and technical expertise to find opportunities for process improvements, evaluating and implementing AI/automation solutions (e.g., self-healing scripts, intelligent ticket triage, generative AI for end-user self-service, ML-based proactive health alerts). Requirements & Delivery: Work closely with business partners, Business Technology, and Security to capture requirements, groom user stories, and partner with Client Platforms to deliver cross-functional projects across macOS, Windows, Mobile, and CloudPC environments. Digital Employee Experience (DEX): Utilize DEX tools and telemetry to measure device health, boot times, application performance, and user sentiment; translate data into actionable platform enhancements. Vendor & SaaS Evaluation: Assess vendor products, SaaS platforms, and AI-enabled client management tools against business requirements, security/compliance standards, technical feasibility, and ROI criteria. Launch & Change Management: Facilitate review sessions with functional owners, lead UAT and validation testing, manage change management communications, and oversee launch processes for corporate desktop and mobile platform changes. About You Basic Qualifications 5+ years of hands-on experience as a BSA bridging endpoint/client platform engineering teams and business stakeholders to deliver enterprise hardware and software solutions. 8+ years of total IT experience with a Bachelor’s degree in Computer Science, MIS, Co