Sr. Business Analyst - Data & Analytics (Peoria, IL) at RLI

Job description

About Us We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us. RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company. Position Purpose Under occasional supervision, the Senior Business Analyst acts as a critical member of the Data Product Management team and partners with the Data Product Owner, Technology Delivery teams, and business stakeholders across multiple initiatives. The role studies business operations and support demand to identify opportunities to improve workflows through modern data capabilities and translates those opportunities into actionable requirements. The Business Analyst helps users transition and adopt modern data and analytics capabilities, including the transition from legacy solutions toward modern, governed data products and semantic views including Snowflake, Row Zero and other modern self-service technologies. This role also monitors and administers the Data & Analytics support queue. The Business Analyst looks beyond the immediate question or incident to understand the underlying business need, identify recurring patterns and root causes, and recommend opportunities for product improvements, reusable enablement, data quality improvements, or modernization. The Business Analyst provides the analysis, evidence, requirements, and readiness recommendations needed to inform data product strategy, backlog prioritization, and product outcomes. Principal Duties & Responsibilities Partner with the Data Product Owner to propel future-state data and analytics at RLI - providing analysis, requirements, and readiness recommendations needed to inform solution definition and priorities. Engage users to understand their business objectives, workflows, and underlying data needs - not simply the report or technical solution initially requested. Translate business needs and processes into actionable solutions that include user stories, acceptance criteria, report specifications, metric definitions, and other delivery artifacts. Support backlog grooming by analyzing business value, user impact, dependencies, risks, and readiness. Coordinate the analysis and progression of assigned Data & Analytics support requests, maintaining clear communication and escalating operational or technical issues as appropriate. Categorize and analyze support demand to identify recurring needs, root causes, data quality concerns, and opportunities for enablement, product improvements, or technology modernization. Create reusable knowledge articles and decision guides based on common support needs and emerging usage patterns. Maintain an inventory of legacy reports, BusinessObjects universes, extracts, spreadsheets, and manual processes being considered for modernization, including their users, purpose, criticality, dependencies, and downstream activities. Support release adoption through communications, user documentation, training materials, and business champions when appropriate. Establish and monitor relevant measures—including support demand, manual effort, adoption, legacy tool usage, data quality issues, and user satisfaction—to evaluate whether solutions achieve their intended outcomes. Contribute to