Sr. Affiliate Payment Ops Specialist at HighLevel

Job description

About us HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability. Our people With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home. Our impact Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that. Learn more about us on our YouTube Channel or Blog Posts Who You Are: At most companies, affiliates are a channel. At HighLevel, they're the business. Our affiliate program drives the growth of the company, and getting them paid correctly and on time is not just a back-office function. It's a trust function. You are the person who owns that. You'll run affiliate commissions and contractual payments end to end, across our entire affiliate base. Whether you’re triaging an issue, proactively analyzing the data, or walking a frustrated affiliate through why their commissions went up or down month over month, you are able to process data quickly and have confident, empathetic conversations with stakeholders. You're confident being the go-to when affiliates have a question about their money, and you ensure the right amounts get sent out the door. This is a build role. You’ll collaborate closely with the current affiliate, endorsement, commission, revenue operations, data, and legal teams, and you'll create the standard and processes that the growing team runs on for years to come. What You'll Be Doing: Own the full payment lifecycle from signed agreement through payout, for commissions and contractual payments across our entire affiliate base Serve as the primary point of contact for affiliates on anything commission or endorsement contract related. Be confident taking video calls, face calls, text messages, e-mails, etc., to be able to meet the affiliates where they are at Build trust with affiliates who have questions or frustrations and have strong follow-through on ensuring audits, follow-ups, and new processes are implemented Partner with Affiliate Managers to verify deliverable completion ahead of each cycle Provide final sign-off on payment accuracy. You'll partner with your Revenue Operations counterpart on calculations and data extraction Own payout disputes, clawbacks, refunds, chargebacks, duplicate accounts, and self-referrals end to end, and resolve them directly with the affiliate. Apply HighLevel's affiliate program policies and agreement terms to payment decisions, and collaborate with affiliate compliance teams when needed Build this into a documented, repeatable process that is not dependent on any one person; write the SOPs, the exception policy, and the calculation methodology, and automate the manual work over time. Work cross-functionally with Affiliate, Re