Specialty Care Patient Engagement Enablement Team Lead at Pfizer in New York, NY

Job description

Specialty Care Patient Engagement helps patients and caregivers understand their disease, have informed conversations with their healthcare providers about treatment options, and stay appropriately on therapy. This means engaging patients as appropriate throughout their treatment journey — from diagnosis and treatment initiation through ongoing management — with support tailored to what they need at each stage. Patient Engagement supports patients across Sickle Cell Disease, Alopecia Areata, ATTR-CM, Immunoglobulin (Ig) therapies, and Hemophilia, conditions that carry distinct clinical, emotional, and access challenges. This role sits at the intersection of patient needs and enablement strategy, with the opportunity to raise the bar for how Patient Engagement is equipped — through GTM Excellence, digital, AI, and data capabilities — to support patients across specialty care. Why This Role Matters The Patient Engagement Enablement Team Lead is responsible for enabling Patient Engagement to execute with excellence, today and as the business evolves — ensuring the team has the capabilities, training, GTM Excellence strategy, digital capabilities, metrics, data, and reporting it needs to keep pace with evolving patient needs. This person leads the Patient Engagement Enablement Team and reports to the Specialty Care Patient Solutions Strategy and Enablement Lead. Key Responsibilities Team Leadership & Talent Development Maintain close partnership with Patient Engagement leadership to understand evolving strategy and priorities, and translate that understanding into clear direction the Enablement Team can pull through in its work Create a high-performing organization through talent planning, career development, and performance management, including PX-related processes such as hiring, year-end reviews, compensation, and diversity initiatives Build, lead, and develop an enablement team, ensuring all pieces of enablement work in harmony so their combined effect is executional excellence for field and program teams Ensure Patient Engagement field teams have the capabilities they need — tools, content, training, and technology — to engage patients, caregivers and key stakeholders effectively, refining those capabilities based on ongoing field feedback Support Patient Engagement leaders with communication strategy and change management for major initiatives, organizational shifts, and evolving ways of working Go-To-Market Excellence Leadership Provide oversight of the GTM Excellence Director's strategy and execution, ensuring the function runs well-run MLR/RC cycles that produce the resources the field needs, while also maintaining sound targeting and territory models and disciplined program governance Ensure GTM Excellence strategy and tactics are aligned to each program's current lifecycle stage — pre-launch, launch, growth, or maturity — so enablement support fits what the program actually needs right now Ensure Go-To-Market efforts, deliverables, and tactics are launched on time, holding the team accountable to milestones and escalating early when timelines are at risk Digital Capabilities & AI Strategy Partner with direct team member(s) accountable for digital capabilities/technology and for AI strategy, ensuring their roadmaps are ambitious, well-sequenced, and grounded in Patient Engagement's actual needs Oversee the digital solutions that power Patient Engagement execution — including platforms like Polaris, Pharmlogic dashboards, along with other field and patient-facing tools — ensuring they're well-maintained, adopted, and evolved based on user needs Lead the Enablement Team's engagement with cross-functional stakeholders on AI strategy within Patient Engagement — identifying where AI can meaningfully improve the patient, key stakeholder and field experience — and ensure the resulting roadmap is coherent, prioritized, and resourced appropriately Ensure digital and AI capabilities launch on time, and establish feedback loops wi