Specialist - Student Registration at Fox Valley Technical College® in Appleton, WI

Job description

Job Category Regular Support Staff FVTC Worksite Appleton Main Campus Hours Per Week 24 Note to internal applicants: Do not apply via this portal. Login to your Workday Account and Find Internal Career Opportunities through the Internal Portal. Job Description Summary The Student Registration Specialist is responsible for providing exceptional customer service and support to students, parents, staff, and the public as the initial point of contact for Student Services at Fox Valley Technical College. This position involves handling inquiries via phone, online chat, email, and in-person at the College’s Welcome Center. The Registration Specialist will assist students with enrollment, payment, transcript, and other transactional services while ensuring compliance with college policies and state and federal regulations. Due to access to Personally Identifiable Information (PII) a high level of confidentiality and discretion is essential. Work Schedule: Monday - Thursday, 11:30 AM - 6:00 PM (includes 30 minute unpaid lunch per day) Job Description Essential Functions and Responsibilities The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily to be qualified for the position. Other duties may be required and assigned. Customer Service and Initial Contact: Serves as the initial customer service contact for Student Services and Fox Valley Technical College by answering the main college phone line and for the Records and Registration Office, responding to website chats, and emails in the departmental inbox, and assisting students, staff and visitors at the Welcome Center Provide clear and helpful information to all inquiries, ensuring a positive and welcoming experience for potential and current students, staff, and community members. Assess individual student needs and assist directly with college applications, class enrollment, document collection, and payment processing. Student Registration Support: Accurately identify and interpret appropriate college and departmental policies to ensure compliance with all FVTC enrollment and registration policies and procedures. Assist staff and students with enrollment errors, accurate drop and withdrawal procedures, and processing appropriate course fee reduction exceptions. Assist students with course registration issues, including troubleshooting problems with online registration, waitlist management, and resolving registration holds. Provide support during peak registration periods, ensuring that students are registered in compliance with college policies and deadlines. Collaborate with advisors and academic departments to ensure students meet registration requirements. Individualized Student Support: Offer personalized assistance to students by analyzing and troubleshooting their needs. Assist with student self-service accounts, including viewing or updating personal information, collecting appropriate documentation, and recording details on student accounts. Confidentiality and Discretion: Handle sensitive student information, including Social Security numbers, dates of birth, and other Personally Identifiable Information (PII), with the utmost confidentiality. Use discretion and sound judgment when accessing and sharing PII, ensuring compliance with FERPA, college policies, and state and federal regulations. Always maintain the security and integrity of student records and data. Process account changes to student PII, following all college policies and procedures. Graduation Processing: Assist in processing applications for graduation, verifying completion of degree requirements, and coordinating the issuance of diplomas. Collaborate with the commencement committee to support graduation ceremonies. Non-Essential Functions and Responsibilities Crosstrain and provide backup within Registrar’s office. Assist Admissions staff with student account updates. Handle difficult or sensiti