Specialist, Student Financial Assistance at Northern Kentucky University in Highland Heights, KY

Job description

Position Title: Specialist, Student Financial Assistance ‌ Position Type: Regular ‌ About the Role: Northern Kentucky University invites applications for a Processing Specialist within the Office of Student Financial Assistance. This position serves as a key operational role supporting student-facing services by processing a variety of transactions and maintaining accurate student records across multiple functional areas, including student accounts, and registration-related services. ‌ The Processing Specialist works collaboratively with campus partners to ensure efficient, accurate, and timely processing while supporting a seamless student experience. Primary Responsibilities Provide front-line or tiered support to students and families by responding to inquiries via in-person, phone, and electronic communication channels Collaborate with functional areas (One Stop, Registrar, Student Account Services, Admissions) to ensure consistent and accurate service delivery Process student-related transactions and records in accordance with university policies and federal/state regulations (e.g., financial aid, billing, registration support, and general student services) Review documentation for completeness and accuracy; resolve discrepancies and follow up with students or campus partners as needed Maintain data integrity across university systems by entering, updating, and auditing information Maintain confidentiality of student records in compliance with FERPA and university policies Support continuous improvement efforts by identifying process inefficiencies and recommending enhancements Qualifications High school diploma or GED required; post-secondary education (1–2 years of college or equivalent coursework) preferred Minimum of 1–2 years of experience in an administrative, customer service, or data-processing environment Excellent customer service and communication skills Strong attention to detail and ability to manage high-volume transactional work accurately Strong organizational and time-management skills with the ability to handle multiple priorities High level of accuracy, discretion, and professionalism Ability to work both independently and as part of a team Why Join NKU Northern Kentucky University is a student-ready, regionally focused institution committed to delivering high-quality, student-centered services. The Office of Student Financial Assistance plays a critical role in simplifying processes and improving the student experience. ‌ Posted Salary: $16.74 per hour ‌ Work Environment & Physical Demands: