Specialist, Fulfillment and Financial Analysis at WWF in Washington, DC

Job description

Major Function The Specialist, Fulfillment Operations provides operational, administrative, and analytical support for WWF's fulfillment function. This position serves as a key operational resource responsible for maintaining critical fulfillment processes, monitoring inventory and financial controls, supporting reporting and reconciliation activities, coordinating vendor communications, and driving continuous process improvements. This position also verifies and processes invoices related to premium procurement and fulfillment.  They manage on-site inventory and internal order fulfillment that ensure the efficient delivery of fulfillment services across the organization.  Additionally, they serve as a back-up to Manager, Fulfillment and Financial Analysis on questions regarding inventory, postal accounts and premium procurement. Key Responsibilities   Process premium, WWF magazine, fulfillment and inventory management   Accepts and processes internal orders.  Ensures adequate on-site inventory  Coordinate day-to-day fulfillment operational activities and workflow tracking  Resolves fulfillment errors identified within constituent relationship management system  Assists manager with premium orders for mail and online gifts  Update inventory and print vendor with postal information  Assist with vendor communications, follow-up activities and issue resolution  Maintain records and reporting as necessary  Create and maintain standard operating procedures (SOPs), process documentation, training materials, job aids, and operational guides.  Support testing, documentation and implementation of process improvements and technology enhancements  Other duties as assigned  Key Competencies   Collaboration & Relationship Management: Works cross-functionally with WWF teams, external agencies, vendors, and suppliers to build productive relationships, communicate effectively, and achieve organizational goals. Communication & Decision-Making: Actively listens, discusses options, incorporates direction and feedback, and collaborates with management to make and implement informed decisions. Analytical Thinking & Problem-Solving: Proactively identifies issues, researches solutions, analyzes data, and supports informed operational decisions. Continuous Learning & Improvement: Demonstrates a willingness to learn, applies new skills, and identifies opportunities to improve processes and efficiency. Operational Execution & Accountability: Works independently, applies expertise to manage assigned processes, troubleshoots issues, and ensures consistent, accurate execution. Stakeholder & Customer Service: Anticipates and responds to internal and external stakeholder needs, delivering accurate, timely, and high-quality service that supports WWF's fulfillment and donor engagement objectives. Organization & Attention to Detail: Effectively manages competing priorities while maintaining accuracy, attention to detail, and quality. Skills and Abilities   Bachelor's degree or equivalent experience required.  4+ years of experience in fulfillment, inventory management, logistics coordination, operations support, fundraising operations, or related fields.  Must have the ability to work both independently and effectively as a member of a team.   Strong interpersonal and customer service communication skills   Must be able to meet deadlines and prioritize work as needed.  Ability and interest in learning new skills and tools.   Experience supporting inventory tracking, operational reporting, reconciliation activities, and business process execution.  Strong Microsoft Excel and reporting skills.  Experience with inventory management systems, CRM platforms