Solutions Engineer, LATAM at Glean in Mexico City

Job description

About Glean: Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles. At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level. Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality. If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more. You'll be deeply embedded where people get things done. You'll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company. About the Role: Glean is seeking a Solutions Engineer to help enterprise customers across Latin America turn complex information and AI challenges into practical business outcomes. You will partner with Account Executives throughout the sales cycle, from discovery and solution design through tailored demonstrations, technical evaluations, and purchase decisions. This is not a demo-only role: you will help customers validate the right use cases and create a credible path from technical evidence to a business decision. You will: Lead technical discovery with enterprise customers, uncovering business goals, workflows, technical requirements, stakeholders, decision criteria, and risks. Design and deliver tailored demonstrations, architecture workshops, and customer presentations that connect Glean’s capabilities to specific customer outcomes. Lead technical evaluations and proofs of value with agreed scope, measurable success criteria, clear customer responsibilities, and decision gates. Explain enterprise AI, search, and SaaS architecture—including integrations, data flows, identity and permissions, security, and operational tradeoffs—to technical and business audiences. Help customers evaluate build-versus-buy choices by surfacing lifecycle effort, security, maintenance, and ownership considerations without relying on FUD. Build value cases for strategic opportunities, including customer-specific ROI and procurement-ready business rationale. Partner closely with Account Executives to qualify opportunities, map stakeholders, align on meeting objectives, and create clear next steps while maintaining distinct AE and SE ownership. Multi-thread technical and executive relationships and help maintain momentum when stakeholders or evaluation requirements change. Bring customer insights, product gaps, and competitive patterns back to Product, Engineering, and the broader Solutions Engineering team