Solutions Engineer at PocketHealth in Toronto, ON

Job description

What if you could personally impact the future of healthcare? As part of the PocketHealth team, you will enable hospitals and clinics across North America — and more importantly, empower over 3 million patients — to discover a better healthcare experience. PocketHealth automates the operational complexity of healthcare: the manual, non-clinical work that surrounds every patient visit. For more than a decade, the company has automated this work from both the provider and patient sides, building a distinct understanding of how providers operate and how patients engage in their care. Its agentic operations platform extends that expertise across the enterprise, automating non-clinical workflows end-to-end while working inside existing systems and adapting to each site’s SOPs. The result: improved capacity, financial performance and patient outcomes. PocketHealth is SOC 2 and HIPAA and PHIPA compliant, and trusted by 900+ health systems. About the role PocketHealth is scaling its sales engineering function as demand for our products has outgrown our capacity. This role will sit alongside the Sales team to operate as a technical subject matter expert on customer/prospect calls, and to create and review the technical documentation required to keep deals moving quickly, across our full product suite. You will own the technical work that keeps deals moving day to day: customer calls, security reviews, RFP responses, statements of work and scoping documentation. The goal is that our most complex enterprise opportunities have a technical resource assigned from the early stages. You will be mentored directly by our Enterprise Architect and will grow into full ownership of a segment of the business. This is a customer-facing role from day one. Working in tandem with Account Executives, you will be introduced to prospects and current clients as our Solutions Engineer, and will own the technical relationship and deliverables with hospital IT leaders, security teams, and radiology operations stakeholders. This job posting is for an existing vacancy. The salary range for this position is $150,000 – $170,000 annually, depending on the experience and expertise you bring to the team. Salary is just one part of the story, though; this role is also eligible for equity in the form of stock options and includes a comprehensive health and benefits package. We view our compensation as a total investment in your well-being, designed to support you both in your work and in your life outside of it. What you'll do: Be a technical presence in the sales cycle Join sales calls as the technical authority on behalf of PocketHealth, particularly where the prospect/customer includes a technical stakeholder. Answer architecture, integration, and infrastructure questions with credibility and in the moment. Know where the boundaries of the product are. Demonstrate critical thinking and business acumen to answer questions accurately while aligning technical capabilities to product value. Use technical calls to broaden our footprint in an account, bringing additional stakeholders into the conversation. Own security reviews and technical documentation Work with external stakeholders, as well as internal Legal and Compliance to complete security reviews (questionnaires, spreadsheets, and vendor portals). Draw from and help maintain our centralized repository of reviewed security answers, working alongside the compliance function in Legal, and apply judgment to every answer. Turn call outcomes into finished deliverables such as follow-up answers, scoping notes and integration write-ups, on the tight timelines deals actually run on, so that momentum is never lost waiting for documentation. Scope deals accurately Build statements of work for product implementations that reflect the real implementation effort, including integration method, data access, and dependencies. Flag complexity triggers that change the cost or price of a deal: unusual technology stacks, non-web-base