Solutions Architect at Dentsu in New York, NY

Job description

Job Description: Shape the Future of Customer Experience Are you the person who can walk into a room, uncover a client's biggest business challenges, connect the dots across technology, people, and process, and design a vision that drives real transformation? We're looking for a Solutions Architect to partner with some of the world's most recognized brands and help them unlock the full power of the Adobe ecosystem. In this highly visible role, you'll lead discovery workshops, build strategic roadmaps, develop compelling business cases, and design innovative solutions that accelerate digital transformation. This is not a hands-on implementation role. It's an opportunity to become a trusted advisor, strategic consultant, and solution visionary who helps clients connect technology investments to measurable business outcomes. What You'll Do Lead Discovery & Shape Strategy Facilitate executive and stakeholder discovery workshops Assess technology maturity, organizational challenges, and capability gaps Identify opportunities across content supply chain, customer data, personalization, and journey orchestration Translate technical findings into clear business value and actionable recommendations Design Future-State Solutions Develop strategic roadmaps that maximize value realization and support business objectives Architect solutions across Adobe Experience Cloud and broader marketing technology ecosystems Create compelling presentations, architectural diagrams, integration concepts, and business cases Quantify value through ROI, efficiency gains, reduced risk, and time-to-market acceleration Partner with Sales & Client Teams Collaborate with Adobe sellers, account leaders, and technical SMEs Support business development efforts through solution positioning and technical storytelling Help identify Adobe licensing and growth opportunities Build client confidence through strategic consultation and thought leadership Drive Innovation Stay at the forefront of Adobe technologies, AI capabilities, and digital experience trends Advise clients on emerging solutions including content supply chain, customer data platforms, personalization, analytics, and generative AI Create reusable frameworks, business case models, and discovery approaches that scale across engagements What Success Looks Like You thrive when you're: Solving complex business challenges Influencing executive stakeholders Connecting business strategy with technology solutions Building roadmaps that clients can actually execute Turning technical concepts into compelling business narratives What We're Looking For Experience Experience in solution architecture, technical consulting, pre-sales, or enterprise transformation leadership Proven background leading discovery workshops and executive stakeholder conversations Experience building business cases, ROI models, and transformation roadmaps Deep understanding of customer data, marketing technology, analytics, workflow management, or digital experience platforms Experience partnering closely with sales organizations and account teams Adobe & MarTech Expertise Experience with multiple Adobe solutions and adjacent technologies, including: Adobe Experience Platform (AEP) Adobe Journey Optimizer (AJO) Customer Journey Analytics (CJA) Adobe Experience Manager Assets (AEM Assets) Workfront GenStudio Customer data, identity, personalization, and analytics platforms Traits That Stand Out Strategic thinker Exceptional communicator Executive presence Collaborative leader Business-first mindset Naturally curious about emerging technology and AI Why Merkle & dentsu? At Merkle, you'll work alongside industry-leading practitioners helping enterprise organizations solve their most complex customer experience, data, content, and marketing challenges. You'll have the opportunity to influence digital transformation programs, shape multimillion-dollar initiatives, and drive meaningful business outcomes for global brands. If you enjoy solving busine