Solution Engineer at Corpay in Chennai

Job description

Your role What you'll be doing Solution Engineer What We Need Corpay is seeking a Solutions Engineer for our Cross-Border division, within the Corporate Payments line of business department, located in Chennai, India. Reports to: Payment Solutions Manager (Chennai) About Corpay Cross-Border Corpay Cross-Border helps businesses move money globally, manage currency risk, and streamline international payments. Our technology supports customers operating across markets, currencies, and regulatory environments, where reliability, security, and scale matter every day. As part of Corpay, Inc. (NYSE: CPAY), a global corporate payments company, we combine the pace of a product-led technology team with the reach and stability of a global financial services business. To learn more, visit Payments.corpay.com/cross-border. How We Work As a Solutions Engineer at Corpay, Corpay will set you up for success by providing: Assigned workspace in our Chennai office Company-issued equipment Formal, hands-on training Role Overview As a Solutions Engineer at Corpay Cross-Border, you will support the technical onboarding and implementation of clients integrating with Corpay's digital payment and FX solutions. The role will primarily support clients and internal stakeholders across North America, with working hours aligned to the US Eastern Time (ET) timezone, while also providing technical support to client implementations and initiatives across other global regions as required. You will work closely with Technical Sales Consultants and other Payment Solutions teams to support clients across integration modalities including REST APIs, File Upload, SFTP, ERP and other digital payment capabilities. The role requires strong technical aptitude, analytical problem-solving skills and the ability to communicate effectively with both technical and non-technical stakeholders. In addition to client implementations, Solutions Engineering is regularly relied upon to support special projects, new product initiatives and ad-hoc business requirements. The successful candidate should therefore be comfortable working across a variety of technical challenges and adapting to evolving business priorities. The position will be primarily remote; however, the successful candidate will initially attend the Chennai office for induction and training and will be expected to attend occasionally thereafter for team meetings, training and other business requirements. Role Responsibilities The responsibilities of the role will include: Client Implementation & Solutioning Support end-to-end technical implementation activities from onboarding through testing, certification and Production go-live. Support clients integrating through Corpay's REST APIs, File Upload, SFTP, ERP and other supported integration modalities. Participate in technical discovery and solutioning discussions to understand client requirements and determine appropriate implementation approaches. Support clients with test environment setup, configuration and integration readiness activities. Provide clear and timely responses to client and internal technical implementation questions. Support certification testing, Production readiness and post-go-live warranty activities to ensure successful client adoption. Take ownership of assigned implementation activities while escalating complex technical or delivery risks appropriately. Maintain accurate and timely implementation documentation and project updates. Technical Analysis & Troubleshooting Investigate integration, configuration and implementation issues using appropriate diagnostic tools and available system information. Analyse API requests and responses, file structures, payment workflows, logs and other technical data to identify potential causes and solutions. Work collaboratively with Technical Sales, Product, Engineering, Client Engagement, Support and other teams to resolve technical blockers. Clearly document technical findings, troubleshooting steps and re