Software Engineer Sr at Insight in Pasig

Job description

Requisition Number: 106621 Software Engineer Sr. Solutions Engineer (Manila Delivery Center) Why You’ll Appreciate This Role If you enjoy helping enterprise customers get ready for AI at scale, the Solutions Engineer role is an ideal next step. You’ll work as part of a globally distributed delivery team—assessing tenant readiness, strengthening governance foundations, configuring Microsoft 365 workloads, and supporting phased Copilot rollout across a portfolio of US-based client engagements—while building the experience needed for a senior offshore or architect-level career path. This role is well suited for Microsoft 365 engineers and administrators who want to move beyond day-to-day platform support into Copilot readiness and enablement programs. You’ll partner closely with US-based architects and project managers to execute structured rollout activities, document governance and security considerations, develop reusable deployment patterns, and contribute to the training and adoption materials that help clients realize value from Microsoft 365 Copilot. What You’ll Do Solution Implementation & Delivery Assess tenant readiness for Microsoft 365 Copilot across Microsoft 365 Apps, Exchange Online, SharePoint Online, Microsoft Teams, and OneDrive for Business, then execute architect-approved remediation and configuration tasks. Support secure Copilot deployment by implementing configuration changes tied to access controls, policy settings, content permissions, and governance guardrails in alignment with project requirements and security guidance. Execute phased Copilot rollout activities—including pilot preparation, validation testing, and deployment checklists—across multiple concurrent client environments. Build and maintain reusable readiness checklists, deployment runbooks, governance documentation, and handoff materials that support consistent Copilot enablement across the Manila pod and client teams. Work as the offshore extension of US-based Copilot architects, consultants, and project managers—taking direction asynchronously, surfacing risks clearly, and maintaining high execution quality across readiness and rollout tasks. Participate in standups, design reviews, readiness assessments, and project ceremonies during the overlap window with the US team to keep Copilot enablement engagements on track. Contribute to client-facing readiness summaries, user communications, FAQ content, quick-start guides, and training materials that support safe and effective Copilot adoption. Provide advanced troubleshooting support for Microsoft 365 and Copilot-related issues escalated by onshore teams or client IT contacts, including readiness blockers, access issues, and post-deployment stabilization needs. Operations & After-Hours Coverage Support scheduled pilot launches, change windows, and after-hours deployment activities that align with US client business hours and rollout plans. Troubleshoot and resolve issues across Copilot prerequisites, Microsoft 365 collaboration workloads, client configuration baselines, and enablement processes. Monitor readiness indicators, deployment status, service health, and early adoption signals; surface trends to the onshore team and recommend follow-up actions that improve rollout quality and user outcomes. Stay current with Microsoft 365 Copilot capabilities, prerequisites, roadmap changes, governance guidance, and adoption best practices, then translate those updates into improved delivery patterns for the Manila pod. What You Bring Experience & Education Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience). 2–4 years of hands-on experience administering, engineering, or supporting Microsoft 365 environments, ideally in project-based delivery or enablement work for North American or global enterprise customers. Experience working in a globally distributed, async-first delivery model—or contributing to readiness assessments, rollout pr