Ski & Snowboard Tune Technician - Giants Ridge at Guest Services in Biwabik, MN

Job description

Compensation Amount: 19.00 USD Hourly Job Summary: The Ski & Snowboard Tune Technician ensures guests receive safe, high-quality ski and snowboard equipment through inspection, tuning, repair, testing, and maintenance of rental and guest-owned equipment. This position performs waxing, edge tuning, base repairs, binding adjustments, and safety testing while maintaining the overall rental fleet. This role requires strong mechanical aptitude, attention to detail, accurate documentation, and a commitment to guest safety and exceptional customer service. Job Description: ESSENTIAL FUNCTIONS Inspects, tunes, repairs, and maintain skis, snowboards, boots, and bindings. Performs waxing, edge tuning, base repairs, and other routine maintenance to keep equipment in safe operating condition. Inspects returned rental equipment for damage and documents required repairs. Maintain accurate records of repairs, adjustments, testing, and maintenance activities. Track damaged equipment and assists with equipment rotation, repair, retirement, and replacement decisions. Meets established testing, tuning, and maintenance goals to ensure rental fleet readiness. Communicates clearly and professionally with guests regarding equipment condition, repair needs, and service recommendations. Provides friendly, approachable, and guest-focused service in a fast-paced environment. Maintain a clean, organized, and safe work area. Shares technical knowledge and best practices with coworkers. Follows all manufacturer specifications, company procedures, and safety standards. Performs other duties as assigned. SKILL AND KNOWLEDGE REQUIREMENTS High School Diploma / G.E.D. equivalent preferred. Previous equipment in ski/snowboarding tuning, repair, or rental shop operations, preferred. Mechanical aptitude and ability to learn ski and snowboard equipment maintenance, repair, tuning, binding adjustment, and testing procedures. Ability to understand and apply guest biometric information when selecting equipment and establishing proper binding settings. Strong attention to detail with the ability to maintain accurate service, testing, and injury-related documentation. Basic computer skills and the ability to use rental management and service tracking systems. Strong organizational, problem-solving, customer service, and communication skills. Ability to work independently and collaboratively in a fast-paced environment while maintaining a strong commitment to safety and quality. Certification by binding manufacturers through Giants Ridge within seven (7) days of employment. Certification from applicable U.S. binding manufacturers withing fourteen (14) days of employment. PHYSICAL REQUIREMENTS Ability to stand and move about the work area for the majority of the workday, including extended periods during peak operations. Ability to frequently bend, reach, twist, stoop, kneel, and perform repetitive movement while tuning, repairing, and handling ski and snowboard equipment. Ability to lift, carry, push, and pull up to 25 pounds regularly, 30-35 pounds frequently, and up to 50 pounds occasionally. Frequent use of hands, fingers, wrists, arms, and shoulders to grasp, handle, adjust, repair, wax, scrape, and tune ski and snowboard equipment. Adequate vision and depth perception to inspect equipment, identify damage or wear, perform detailed repairs, and accurately read equipment setting and measurements. Ability to workdays, evenings, weekends, holidays and business needs dictate. Physical presence at the job site is essential to perform job duties. EQUIPMENT USED Safe Tronic Max 100-240V Binding Testing System Trim B Edge Tuner Wax Jet Automated Waxer Wax Future Machine Skin and snowboard tuning and repair tools Binding adjustment and testing equipment Hand tools and repair equipment Rental management and service tracking software Computers, printers, and related office equipment Do you enjoy working with your hands, solving mechanical problems, and helping create exceptiona