Site Sustainment Executive at Oracle

Job description

Within Oracle Health Government Services and the Sustainment Operations pillar, our client success executive team is dedicated to being structured, standardized, and proactive in relationships with the VA Medical Centers (VAMC) that are live with Oracle Health software. We are the owners of the relationships with the VA Medical Centers for a given market. We establish and execute site-level strategy aligned with the priorities of the executive leadership team at each VAMC. We bring the best products and people to ensure adoption, roadmap awareness and input, and drive the site to self-sufficiency after deployment. We ensure learnings are communicated across the VA and Oracle for the benefit of all, and we continue to enhance the model for future sites. As a Market Executive, you will proactively build and maintain the relationships with one or more VAMC’s. You will operate efficiently and reliably, communicate effectively at executive levels across Oracle and the VAMC, serve as a trusted advisor to the VAMC executives, solve problems, and elevate and measurably improve the VAMC---driving the site to serve as a passionate advocate for Oracle Health. You will be a master of working in a matrixed environment, drawing on the power of various Oracle Health teams and your peers within the client success team. Accountable for the relationship with one or more client VAMC’s Forms meaningful, beneficial relationships with VAMC personnel as a “trusted advisor” Determines and executes on client strategic plans, aligning OHGS activities with VAMC priorities. Presents client strategies to OHGS executive audiences. Maintains and works on client issues. Engaging correct processes and people to deal with issues via national teams or local personnel across OHGS and the VA. Goal-driven: Attains measurable improvement on various metrics such as satisfaction scores and adoption metrics Brings cross-functional teams from Oracle together to execute on strategic plans and solve problems Prepares verbal and written monthly and quarterly briefings to large audiences within Oracle Health, executive leadership teams at sites, and VA national personnel Shares learnings from VAMC’s with peers and OHGS teams as applicable Ability to work collaboratively Seeks improvement relentlessly Top skills or competencies to be successful: Excellent oral and written communication skills at executive levels Critical-thinking and decision-making balancing needs of multiple stakeholders Ability to lead and manage teams to excellence in matrix environments High reliability in accomplishing tasks with minimal supervision – both recurring and one-off Ability to navigate organization (VA and OHGS) to solve client problems and escalate effectively Strategic thinking Relationship-building “Can-do” spirit and relentless positivity Responsibilities Basic Qualifications: Minimum of 10 years relevant professional experience in technology or healthcare At least 5 years in managing client executive-level relationships in sales, deployment, support, or client relationship settings at Oracle Health or within clinical settings (required) Receipt of the appropriate government security clearance for your position Due to the client contract, you must be a US Citizen Preferred Qualifications: Bachelors Existing VA govt clearance (strongly preferred) Previous experience dealing with VA or other federal govt agencies (preferred) Expectations: Must reside in or be willing to relocate to an already virtually approved location Must be willing to travel up to 80% as needed Willing to work additional or irregular hours as needed and allowed by local regulations Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position Perform other responsibilities as assigned Disclaimer: Certain U.S. based or U.S.