Shared Services Specialist at Universities of Wisconsin in Madison, WI

Job description

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process. Position Title: Shared Services Specialist Job Category: Academic Staff Employment Type: Terminal (Fixed Term) Job Profile: Business Process Specialist Job Duties: Shared Services Specialist provide support for the Workday or other related systems and business processes at the University of Wisconsin System Service Operations. This recruitment is seeking to fill four Shared Services Specialist positions that are considered fixed-term terminal and have an expected job end date at least 1 year from date of hire. These Shared Services Specialist will support the following areas: HR Services (two vacancies): This functional team focuses on tasks related to the HR areas. Tasks include, but are not limited to, HR business process management including troubleshooting, correction and uploading, recruitment assistance, performance management support, flexible work arrangement support, criminal background check, general reference check and misconduct reference check program management and other duties in support of HR business process management and HR projects. Payroll Services (one vacancy): This functional team focuses on tasks related to Time Administration, Leave, and Payroll. Tasks include, but are not limited to, working with employees and supervisors to enter and approve time, helping employees understand their leave benefits, check corrections, and performing other entry in support of payroll processing. Benefits Services (one vacancy): This functional team focuses on tasks related to benefits processing and administration. Tasks include, but are not limited to, reviewing and entering benefits enrollments, working with Employee Trust Funds (ETF) on employee benefits issues and corrections, reviewing and verifying benefits eligibility, running audit reports to identify and resolve discrepancies, maintaining current benefit records and changes, and performing other duties in support of accurate and timely benefits processing. Work Location The office location is located at 660 West Washington, Madison, WI. An in-office requirement is expected three (3) days per week, and two days may be worked off-site/remote. Telecommuting agreements are subject to change at any time. Key Job Responsibilities: Technology process support of Workday and related operations, focused on HR, Benefits or Payroll services. · Support multiple employee lifecycle processing activities including entering exception transactions, performing auditing and validations, and troubleshooting customer issues. · Analyze and perform complex entries and corrections within Workday and related systems. · Research and interpret UW Policies, regulations, statutes and develop procedures for application within the system and related business processes. Assist with the implementation of these changes. · Recommend and promote changes in the system and related business processes as needed to stay current and enhance operations. Work cross-functionally with other team members as needed. · Participate in development of testing, training, and reporting requirements. · Create, organize, review and update training materials and business process documentation. · Understand processes related to the position's specified area of expertise. · Manage records associated with tasks and adhere to appropriate records retention policies. · Provide end user support for more complex business processes and technology needs. · Analyze and resolve incoming customer service tickets in accordance with Service Operations timelines and standards. Collaborate with other Service Operations teams as needed. · Courteously interact with and assist customers to troubleshoot problems and obtain information from the end user. · Research, evaluate and provide feedback on problematic issues, trends and patterns and make recommendations for system improveme