ServiceNow Platform Specialist at Arctic Wolf in Bengaluru

Job description

At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world. We’re proud to be recognized by Forbes, CNBC, Fortune, CRN, Bartner Peer Insights and IDC MarketScape – but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform. If you’re looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you! Our mission is simple: End Cyber Risk. We’re looking for a Lead ServiceNow Administrator​ to be part of making this/that happen. Position Overview and Objective The Lead ServiceNow Platform Specialist owns the delivery, optimization, and evolution of Arctic Wolf's ServiceNow platform. This role partners with stakeholders across IT, Security, Facilities, and other business functions to identify business needs, develop scalable solutions, and maximize the value of ServiceNow capabilities. The role may focus on platform governance, service management process improvement, roadmap development, stakeholder engagement, platform administration, application development, automation, and technical solution delivery. The Lead ServiceNow Platform Specialist combines business process knowledge with platform expertise to drive operational efficiency, service excellence, and long-term platform maturity. Responsibilities Develop, enhance, and support ServiceNow platform capabilities through configuration, administration, application development, automation, and technical solution delivery. Partner with stakeholders across IT, Security, Facilities, and other business functions to understand requirements and deliver ServiceNow solutions that support business objectives. Design, recommend, and implement platform enhancements that improve service delivery, operational effectiveness, and user experience. Develop and improve IT Service Management (ITSM) processes including Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, and other ServiceNow-supported workflows. Create and maintain ServiceNow platform roadmaps aligned with organizational priorities, platform strategy, and future business needs. Drive stakeholder engagement, adoption, and continuous improvement initiatives through collaboration, consultation, and change management activities. Lead moderately complex platform initiatives and projects, balancing business requirements, technical considerations, and platform best practices. Analyze platform usage, operational metrics, incident trends, and performance data to identify opportunities for service improvement and automation. Maintain platform integrity through governance, documentation, configuration standards, and adherence to ServiceNow best practices. Support platform reliability, availability, and performance through effective administration, troubleshooting, maintenance, and operational support activities. Provide guidance to business and technical stakeholders regarding ServiceNow capabilities, platform design, process improvements, and implementation approaches. Identify opportunities to automate manual processes and improve operational efficiency through ServiceNow workflows, integrations, and application development. Support continuous improvement of development, deployment, and platform management practices, including CI/CD methodologies where appropriate. Contribute to the long-term maturity of the ServiceNow platform through strategic planning, technical innovation, and process optimization. Experience & Requirements B.S. in computer science, engineering, or equivalent experience Combined 5-7 year’s experience in IT Operations and Application Development, with 1 year experience with program