ServiceNow Developer at Saronic Technologies in Austin, TX

Job description

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms. This is a platform ownership role. You should think in terms of process efficiency, data integrity, and user adoption — not just ticket resolution. You will own the deployment of solutions and modules from end-to-end: from scoping and design through development, testing, and continuous improvement in production Key Responsibilities: • Serve as the primary developer and administrator for the ServiceNow platform across the enterprise environment • Develop and maintain Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs • Build and manage Flow Designer flows, Subflows, and Actions to automate IT and business processes • Administer Update Sets and manage change promotion across Dev, Test, and Production environments • Design and deploy IntegrationHub spokes and spoke actions to automate workflows with enterprise identity, patch management, and monitoring platforms/tools • Build and maintain REST/SOAP integrations with internal systems and third-party tools • Configure and mature the Change Management module including change models, approval workflows, CAB automation, and risk assessment policies • Mature and maintain the CMDB including Discovery schedules, normalization rules, CI relationships, and data reconciliation • Manage Hardware Asset Management Pro configurations including asset lifecycle stages, disposal workflows, and reporting • Administer and optimize Discovery, MID Server configurations, and Service Mapping for infrastructure visibility • Design, build, and maintain Service Catalog items and Record Producers to expand self-service capabilities • Continuously improve the end-user experience through portal customization and feedback-driven iteration • Enforce Access Control Lists (ACLs) and role-based access controls (RBAC) to protect sensitive data • Partner with IT leadership and process owners to gather requirements and deliver scalable platform solutions • Document technical designs, integration architecture, and operational runbooks • Provide Tier 3 support and serve as the escalation point for platform-related incidents Required Qualifications: • 3+ years of hands-on ServiceNow development and administration experience • Proficiency in JavaScript, Glide APIs, and server-side and client-side scripting within ServiceNow • Demonstrated experience with ITSM modules: Incident, Problem, Change, Request, and Service Catalog • Demonstrated experience deploying ITOM modules: Discovery, CMDB, MID Server, and Service Mapping • Experience configuring Hardware Asset Management or IT Asset Management modules • Practical experience building automations using Flow Designer or Workflow Editor • Familiarity with REST/SOAP integration concepts and ServiceNow integration patterns • Strong understanding of ITIL processes and how they map to ServiceNow functionality • Ability to work independently, manage competing priorities, and communicate clearly with technical and non-technical stakeholders Preferred Qualifications: • ServiceNow Certified System Administrator (CSA) • ServiceNow Certified Application Developer (CAD) • Experience with IntegrationHub including custom spoke development • Hands-on experience with CMDB governance and CSDM maturity initiatives • Familiarity with IT security and compliance frameworks relevant to defense contracting such as CMMC or NIST SP 800-171 • Experience with ServiceNow Automated Test Framework (ATF) • Exposure to Performance Analytics, reporting, and KPI dashboard development • Experience in a defense, federal, or highly regulated IT environment Benefits: • Medical Insurance: Comprehensive health insurance plans covering a range of services • Saronic pays 100% of the premium for employees and 80% for dependents • Dental and Vision Insurance: Coverage for routine dental chec