ServiceNow Developer at DXC Technology in HO CHI Minh City

Job description

Job Description: DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com DXC Vietnam has been recognized as one of the " Best Companies to Work for in Asia 2025 " by HR Asia Magazine, highlighting its exceptional HR practices and 31-year legacy in the country. The company also earned the special " Most Caring Company Award" in 2025 for prioritizing employee well-being and fostering a supportive, inclusive workplace culture. About the Role DXC Technology is seeking a talented and experienced ServiceNow Developer to join our team. In this role, you will be responsible for designing, developing, and maintaining ServiceNow applications and workflows that streamline and automate business processes across the organization. You will work on custom ServiceNow application development, instance customization and configuration, and integrations with other enterprise systems, ensuring solutions are reliable, scalable, and aligned with business needs. This role also involves scripting and automation, rigorous testing, documentation, and ongoing troubleshooting and support, giving you the opportunity to make a tangible impact on the efficiency of business processes. You will stay current with ServiceNow best practices, new features, and industry trends, contributing to the continuous improvement of ServiceNow implementations and processes while collaborating closely with cross-functional teams and stakeholders. Essential Job Functions Design, develop, and implement custom ServiceNow applications and solutions to meet business requirements, including workflows, forms, scripts, and integrations. Customize and configure ServiceNow instances, including roles, access controls, data sources, and system properties to align with organizational needs. Develop and maintain integrations between ServiceNow and other systems, such as databases, web services, and third-party applications, to enable data exchange and process automation. Write and maintain scripts using ServiceNow's scripting languages (e.g., JavaScript, Glide Record, and ACLs) to automate processes, enhance functionality, and improve system performance. Perform thorough testing, including unit, integration, and user acceptance testing, to ensure the quality and reliability of developed solutions. Coordinate and execute deployment activities for ServiceNow solutions. Document ServiceNow applications, configurations, and processes to ensure proper knowledge transfer and maintenance. Investigate and resolve issues, bugs, and performance bottlenecks in ServiceNow applications and instances, providing timely support to end-users. Stay up-to-date with ServiceNow best practices, new features, and industry trends, contributing to the continuous improvement of ServiceNow implementations and processes. Basic Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience. More than 3 years of hands-on experience in ServiceNow development and administration. Proficient in ServiceNow development, including scripting (JavaScript, Glide Record, ACLs), workflow design, and application development. Experience with ServiceNow integrations, web services, and data sources. Knowledge of ITIL processes and best practices. Familiarity with agile development methodologies and DevOps practices. Proficiency in SQL and database management systems. Strong problem-solving and analytical skills to identify and resolve complex technical issues. Excellent written and verbal communication skills to effectively collab