Service Partnering Lead - China at Haleon in Shanghai Qiantan Plaza

Job description

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. Role Summary The Service Partnering Lead role acts as the CTO’s senior technology partner and representative for an assigned Operating Unit Region and its relevant Commercial, QSC, R&D and Corporate Functions organisations and Technology Leaders. It maintains an end-to-end view of the CTO technology landscape, performance, dependencies, risks, investment and future requirements. Acts as the principal CTO representative to assigned leadership teams. Connects business strategy with technology priorities, provides visibility and insight to inform decisions, and facilitates a coordinated CTO response to business needs. Offers trusted counsel, constructive challenge and an authoritative view of technology health (accountability remains with relevant product, service, project, risk, financial and operational owners). Key responsibilities 1. Strategic CTO Partnering Act as the principal CTO partner for the assigned Operating Unit Region and its Commercial, QSC, R&D and Corporate Functions stakeholders, including close working with Technology Site Partners and local technology leaders. Connect business strategy, site priorities and regional technology needs with CTO plans, make implications visible in decision-making, and provide trusted advice, constructive challenge and clear recommendations where priorities, demand, investment or delivery expectations need alignment. 2. Integrated Service, Risk and Performance Assurance Maintain an end-to-end view of technology health across products, platforms, infrastructure, cyber, data, digital services, sites and delivery. Work with Technology Site Partners to understand site-level service experience, operational constraints, resilience concerns, local risk and compliance issues, and recurring pain points. Use service, operational, experience, financial and risk data to identify issues, trends and improvement opportunities, while ensuring material risks, compliance gaps, resilience concerns and dependencies are visible, tracked and escalated through the right forums. 3. Portfolio, Investment and Technology Roadmap Visibility Provide an integrated view of strategic initiatives, portfolio delivery, lifecycle needs, demand, costs, funding, benefits and dependencies affecting the assigned region. Represent stakeholder needs in CTO discussions and highlight where technology, data, automation or emerging capabilities could improve performance, productivity, resilience or customer outcomes. 4. CTO Orchestration, Governance and Executive Insight Bring together relevant product, service, engineering, cyber, data, architecture, portfolio and delivery teams to support a coherent CTO response to regional priorities. Facilitate governance, coordinate cross-functional escalation, track actions and provide the CTO with concise, evidence-based insight on stakeholder priorities, technology health, investment choices, material risks and matters requiring executive attention. Success in the role · Business and Technology Leaders recognise the role as a trusted adviser and effective route into CTO. · Stakeholders have a clear, integrated view